Task 6: Protocol

Initial Submission:

I am conducting my evaluation on Newington Clothes Closet. This is a nonprofit organization that provides programs and services to Gloucester County and surrounding counties. These services are created to help low- and middle-income families and other members of the community. I have created an observation checklist to observe the day to day operations of the program. This checklist will also be used to observe daily interaction between staff and clientele. I developed interview questions for staff members and clientele to effectively measure their prospective of this organization and its services. I have developed survey questions for program participants and personal. The goal of these questions is to understand how clients and staff perceive the effectiveness of this organization within the community and its impact within their client’s lives.

Observation checklist:

Are programs centered around the welfare of program participants? Yes/No
Are staff and client’s activity engaged at the time services are provided? Yes/No
Did clients exercise their independence while receiving their services? Yes/ No
Did clients truly enjoy their experience? Yes/ No
Are additional staff available if needed? Yes/ No
Is staff helpful and supportive? Yes/ No
Did services receive impact the client’s overall attitude? Yes/ No
Do the services and programs provided by this organization impact the community? Yes/ No

Interview questions for staff:

What is your current position within the organization?
What duties are associated with your job title?
What do you like the most about this organization?
What do you least like about this organization?
What prompted your organization to become more involved within its multicultural society?
What process did your organization go through to identify and address the outstanding needs of your clientele within the community?
What programs were created by your organization?
What expectations/ requirements did your organization have for creating these programs?
Which programs offered by Newington Clothes Closet meets the needs of its clientele most effectively?

-Clothes Closet Program

-Spiritual Advising Program

-Food Assistant Program

-Community Outreach Program

How has this successful program impacted your clientele’s lives?
How can the less effective program become more successful?
Why are some clientele not returning for continued services?
How can this organization increase its clientele?
What challenges does an increase in clientele create?
What makes your organizations and its programs thrive within the community?
What are some improvements that you would like to see happen within this organization?

Interview questions for Clients:

Do you like Newington Clothes Closet? Yes/ No
Do you like participating in the services and programs offered at Newington Clothes Closet? Yes/ No
Do you like participants in other programs within the community? Yes / No
Do you feel that the overall atmosphere at Newington Clothes Closet is pleasant? Yes/ No
Are the staff helpful and supportive? Yes/ No

Survey for clients: The survey will be given to the client by the front desk attendant upon arrival and asked to be returned at the end of their appointment.

Gender: Male Female Other

Age: 18-30 30-40 40-60 60 and older

Ethnicity: ______________

What county do you currently reside in? _________________

What is your martial status? Single Married

What services do you and your family currently receive from Newington Clothes Closet?

_____________________________________________________________________

Is your family currently satisfied with the services provided by this organization?

Yes No

If no, what improves can this organization make to its programs and services to address your needs more effectively?

Is the staff helpful and supportive? Yes No

If you answered no, what improves can staff members make to ensure a better experience when visiting this facility?

If this is your first visit, do you plan on returning? Yes No Not sure

If you are not planning on returning, please briefly explain why?

What works best for you as a client?

Please provide us with any other comments or suggestions concerning the organization or its programs (e.g. what works well and what areas need improvement?)

Thank you for your participation. Your input is greatly appreciated and helpful.

Survey for staff:

1. I like working/volunteering at Newington Clothes Closet? Agree/ Disagree

2. I enjoy serving the members of my community? Agree/ Disagree

3. I feel like I have made an impact within my client’s life? Agree/ Disagree

4. I get along with staff and volunteers within the organization? Agree/ Disagree

5. All of the client’s needs are meet at Newington Clothes Closet? Agree/ Disagree

6. The Clothes Closet Program is the most successful among clientele? Agree/ Disagree

Changes Made:

Edited for grammar and mechanics to improve clarity.

Revised Final:

I am conducting my evaluation on the Newington Clothes Closet. This is a nonprofit organization that provides programs and services to Gloucester County and surrounding counties. These services are created to help low- and middle-income families and other members of the community. I have created an observation checklist to observe the day-to-day operations of the program. This checklist will also be used to observe daily interaction between staff and clientele. I developed interview questions for staff members and clientele to effectively measure their prospective of this organization and its services. I have developed survey questions for program participants and personal. The goal of these questions is to understand how clients and staff perceive the effectiveness of this organization within the community and its impact within their client’s lives.