Agency: The Department of Human Services
Evaluation Question: What is the success rate of crisis families that come for
assistance compared to families that return with non-crisis issues?
Data Collection Methods: Interview
Interview Questions for the Director:
- Why are non-crisis families/clients returning?
- Is there anything that you think could be done differently to keep non-crisis families/clients from returning?
- What is your program success rate?
- Are crisis families/clients satisfied and able to get through the crisis using your services efficiently?
- What are your goals for the program?
- What population does your program mainly service?
- Do you think the program requires any room for improvement?
- What do the families/clients have to say about your services that your program provides?
- What are your program steps or protocols when faced with a crisis situation?
- How are your program meeting goals?
Agency: The Department of Human Services
Evaluation Question: What is the success rate of crisis families that come for
assistance and why do some families return with similar issues?
Data Collection Methods: Interview, Survey
Interview Questions for the Director:
- Why are non-crisis families/clients returning?
- Is there anything that you think could be done differently to keep non-crisis families/clients from returning?
- What is your program success rate?
- Are crisis families/clients satisfied and able to get through the crisis using your services efficiently?
- What are your goals for the program?
- What population does your program mainly service?
- Do you think the program requires any room for improvement?
- What do the families/clients have to say about your services that your program provides?
- What are your program steps or protocols when faced with a crisis situation?
- How are your program meeting goals?
Survey: They have a 98% success rate of crisis families that come for assistance and 60% chance of families returning back with similar issues.
Correction: I changed the evaluation question around and added a survey data.