Resume

Ronald Adams

 
My career objective is to become the Director of a Human Service Agency or Department. As I am a goal driven individual, I will not stop until I succeed. I believe if you don’t sacrifice for what you want, what you want becomes the sacrifice.

Experience

11/2016 – Current

Customer Service Representative, QVC

·         Answering phone calls in a friendly, courteous manner

·         Tracking packages

·         Issuing refunds and replacements

·         Handling returns

·         Handling billing and delinquent accounts

·         Putting gift cards on customer account and purchasing gift cards for customers

·         Following our policy guidelines when assisting customers

·         Handling irate customers

·         Thinking outside the box to appease our customers

·         Placing orders for customers

08/2013 – 08/2016

Cashier, Trainer/Team Lead, Arby’s

·         Greeted customers with a smile

·         Delivered fast, friendly customer service

·         Place customer orders

·         Restocked Condiments

·         Swept/mopped the floor

·         Washed dishes

·         Bagged food

·         Cleaned the lobby restrooms

·         Prepped salads, turnovers, and roast beef

·         Handled monetary transactions

Education

09/2011 – 06/2015

Advance Diploma, Greensville County High School

·         Graduated with a 3.8 GPA

·         Top 10% of my class

·         Junior Marshall

·         A & B student

·         Graduated with honors

·         Student ambassador

08/2015 – 12/2019

Bachelor’s in Human Services, Old Dominion University

·         3.3 GPA

·         Dean’s list student

·         A & B student

Skills

·         Excellent communication skills, both oral and written

·         Time management and self-discipline

·         Impartial and objective

·         Problem solver

 ·         Trustworthy

·         Neat and organized

·         Able to multitask

·         Ethical

·         Punctual

Activities

  • National Technical Honor’s Society
  • National Society of High School Scholar’s
  • National Society of Collegiate Scholar’s
  • Member of Sigma Alpha Lambda
  • BETA Club

 

Volunteer Work

Newport News Department of Human Service Agency

  • Logged mail received at the agency
  • Duplicated and compiled enrollment packets in English and Spanish for the Parents as Teachers home visiting programs
  • Attended the All Staff Meeting of the Family Support Partnerships team, to include an in-service training provided by a Child Protective Services supervisor on Mandatory reporting
  • Shadowed a Family Support Specialist on a home visit
  • Organized files