Objectives
I am currently going back to school for my BA in Psychology, and a minor in Addiction Prevention and Treatment. I am looking for a career where I can apply my degree in the real world and really feel like I make a contribution to society. I also feel it’s important to be able to have fun and actually enjoy one’s job.

Experience
Servicing Administration Specialist (08/31/20 – current)
Atlantic Bay Mortgage Group
I am responsible for collecting, sorting, and distributing mail to my department. I post borrower check payments to their accounts, process tax distributions after closing and before the loan is sold to a new servicer. I am responsible for shipping borrower documents for various functions, and creating and shipping letters to the borrowers and associated insurance businesses.

Front Desk Manager (07/17/19 – 03/25/20)
Hyatt Place VB Town Center
Greet/ check in guests, handle guest complaints and respond to reviews, post AR payments, handle daily front desk tasks along with any tasks the general manager assigns to me, direct front desk staff in proper procedures for front desk, bar, and kitchen, serve Guests and prepare their food and bar drinks, prepare the schedule, act as liaison between front desk staff and other departments and management.

Hotel Manager (05/08/18 – 07/15/19)
Holiday Inn Express Chickasha
Guest relations, group sales, budgeting, ordering, staffing, training, AR/ AP, deposits, payroll, brand standard monitoring, and corporate communication, Opera PMS proficient, IHG HIE General Manager certified.

Front Office Supervisor (3/23/17 – 04/2018)
Hampton Inn Midwest City
Greet/ check in guests, handle guest complaints, make bank deposits, post AR payments, set up group blocks in R&I, handle daily front desk tasks along with any tasks the general manager assigns to me, direct front desk staff in proper procedures, make vendor orders, CTA certified for the Greater OKC area, OnQ PMS proficient.

Guest Services Associate (11/11/16 – 3/21/17)
Fairfield Inn & Suites (301 Norman Center Ct. Norman, OK 73072)
Greet/ check in guests, handle guest complaints, handle daily front desk tasks, assist housekeeping with laundry and upkeep of the lobby, completed OS FOSSE Training

Education
HS Diploma (2012)
ODU Undergraduate starting my 2nd year in the Spring 2023 Semester

Skills
Customer service skills
Proficient with office equipment and technology
Multi-line telephone operating experience
Data entry and filing
Cash handling/ drawer balancing, account management
Time Management
Ability to work under pressure
Dependability