Reflection 2 

6/19/2024 

Imaging  

During the next sixty hours of my internship, I was taught the process of imaging devices and shipping them out to either remote employees or office employees. This process included imaging both laptops and workstations. The first part of imaging involves gathering information such as the username, password, email, whether the device needs an internal or external baseline, the user’s address, and any required external hardware like monitors, webcams, or headsets. The imaging process itself begins by entering the BIOS and changing the setting to disable secure boot. Next, I entered the PXE device to create the computer name, select the network type, and select the premade image to load onto the laptop. While the image was being loaded, I would add the device to Azure Active Directory (AD), assign it to the user, and apply the necessary security and group policies required by the company. After imaging was complete, the next step was to push the internal or external baseline from an endpoint management platform. Once the baseline was finished, I logged into the device with the username and password to activate Windows, configured the sleep settings to ensure the device never powers off, and ran a command in the command line to update policies pushed in Azure AD and turn on BitLocker. After BitLocker was turned on, I synchronized the account, ensured OneDrive was active, and checked that Chrome, Edge, Outlook, and Teams were working. Once all these steps were completed, I would then ship out the device.  

Conclusion  

I enjoyed the hands-on experience working with the devices and the Active Directory portion. The imaging process set up at the company I am interning with is new to their IT department. There were a couple of issues with Windows licensing, which provided an educational experience in problem-solving. I had the opportunity to troubleshoot these issues and collaborate with the network and development teams to find solutions.