Arlandria Bizzle

    Professional Summary   

Experienced in different fields with over 2 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

    Skills   

Relationship development Team building Team management Organization Customer service Problem resolution

MS Office Project organization Communications Process improvement Budgets

    Work History   

Dasher, 04/2020 to Current 

DoorDash – Hampton, VA

• Increased customer satisfaction by resolving issues.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Collected money in payments for completed deliveries and services daily.
• Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
• Safely loaded and unloaded pounds of and hazardous material without incident.
• Assigned and recorded job Numbers for jobs per shift.
• Updated routes based on weather and road conditions in real time to decrease delivery times by
• Recorded each delivery using proper paperwork before leaving warehouse.

Delivery Driver, 04/2020 to Current 

Postmates – Hampton, VA

• Collected money in payments for completed deliveries and services daily.
• Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
• Safely loaded and unloaded pounds of hazardous material without incident.
• Assigned and recorded job Numbers for jobs per shift.
• Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
• Recorded each delivery using proper paperwork before leaving warehouse.
• Updated routes based on weather and road conditions in real time to decrease delivery times

Server , 07/2019 to 12/2019 

Studio Movie Grill – Hampton, VA

• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Prepared beverages and filled food orders for customers.
• Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
• Assisted customers with carry-out service.
• Assisted wait staff with timely food delivery and guest requests.
• Monitored temperature of cases, shelves and storage areas and reported failures to manager.
• Greeted customers and answered any questions.
• Ensured exceptional guest experiences through attentive service.
• Monitored dining room inventory and replenished as necessary.
• Set up advertising signs and displays on shelves, counters and tables.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by amount on average.

Cashier, 07/2019 to 08/2019 

McDonald’s – Hampton, VA

• Cleaned and organized store, including checkout desk and displays.
• Trained team members in successful strategies to meet operational and sales targets.
• Worked on salads, desserts and meat preparation for to increase kitchen speed.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
• Trained as cashier and provided back-up coverage to provide customers with optimal support.
• Worked with mangers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
• Served needs of more than 1,000 customers in busy environment.
• Completed sales in excess of with near-zero error rate using POS system.
• Efficiently processed new orders, completing daily transactions with remarkable accuracy.
• Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
• Increased sales by offering advice on purchases and promoting additional products.
• Worked closely with other employees to solve problems and handle customer concerns.
• Completed manual and machine counts of funds for transactions valued at over $780

    Education   

06/2019 

Hampton High School – Hampton, VA

Still Attending : Psychology, 08/2019 

Old Dominion University – Norfolk, VA