Ayomide Oyewoga
Aoyew001@odu.edu | 5713068456 | Fredricksburg, VA 22405
Summary & Skills
- Ambitious Cybersecurity and Help Desk professional committed to providing excellent value.
- Prepared to implement diverse skill sets
- Excellent technical proficiencies
- Excellent leadership skill.
- Outstanding communication and listening skills.
- Good critical and problem solving skills.
- Outstanding time management and organization skills.
- Expert in Microsoft Office (Word, Excel, and PowerPoint)
- Proficient in helpdesk ticket system such as Service Now, Remedy, and Manage Engine
- Understanding of TCP/IP and LAN/WAN technologies
Education and Training
Old Dominion University | Norfolk, VA | Expected in 05/2024
Cybersecurity
North Stafford High School | Stafford, VA | 06/2020
Experience
HelpDesk Support Associate|Entrust Innovations LLC – Frederick, MD|01/2022 – Til Present
- Installed and maintained on client devices
- Installed and updated desktop software
- Provided antivirus support for client devices
- Backup and recovered data on clients devices
- performed desktop monitoring and optimization
- Owned, tracked, and resolved Information Technology (IT) incidents and requests for clients
- Resolved incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
- Responded to alerts and escalations by working with both user and IT support groups to come up with strategic solutions to recurring issues
Amazon Associate|Amazon – Ashland , VA|06/2020 – 08/2021
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages and updated orders in internal database.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Examined packages and goods for damage and notified vendors of replacement needs.
Fast Food Worker|Popeye’s Restaurants – Stafford, VA|10/2018 – 02/2020
- Operated cash register, collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Disseminated information to customers regarding account updates, new service additions and promotional offers.
- Processed refunds for worn, damaged and broken merchandise.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Processed sales transactions to prevent long customer wait times.
- Recommended complementary and discounted items to customers to increase sales.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.