Caitlyn Rulapaugh

Objective:
A dedicated and motivated student seeking admission to Old Dominion University to further develop skills in customer service, marketing, and technology literacy while pursuing a degree in Communications with a minor in Marketing

Education:
Brooke Point High School, Stafford, VA
High School Diploma, June 2019
3.5 GPA

Skills:

  • Exceptional customer service skills with a proven track record of delivering outstanding support and building positive relationships.
  • Proficient in various marketing techniques, including market research, social media management, and content creation.
  • Strong technology literacy, including proficiency in Microsoft Office Suite, Adobe Creative Cloud, and basic programming languages (Python, HTML, CSS).
  • Excellent communication skills, both written and verbal, demonstrated through presentations and written reports.
  • Detail-oriented with a keen eye for design and an ability to create visually appealing materials.

Experience:
Customer Service Representative | Wawa, Stafford, VA | Sept 2022- Present

  • Assisted customers via phone, email, and chat, resolving inquiries and providing product information.
  • Handled a high volume of inquiries while maintaining a positive and professional demeanor.
  • Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.

Marketing Intern | Wawa Stafford, VA | Feb 2023- April 2023

  • Conducted market research to analyze consumer trends, identify target audiences, and improve marketing strategies.
  • Assisted in the creation of engaging content for social media platforms, resulting in a 20% increase in follower engagement.
  • Contributed to the development of marketing campaigns, including brainstorming sessions and content planning.

Technology Literacy Volunteer | 2018-2019

  • Conducted workshops for seniors to improve their technology literacy, teaching basic computer skills and internet usage.
  • Provided one-on-one training sessions, troubleshoot technical issues, and ensured participants’ comfort with technology.