Resume

Arnold Castillo

Queens, NY 11436
acast033@odu.edu

Hardworking and motivated individual offering over 10 years of customer service and sales expertise seeking a position with a growing company where I can utilize both my skills and experience to assist in providing quality service to patrons.

July 2019- Current
Customer Service Representative

Gourmet Boutique, Jamaica, NY

  • ​Overseeing general office operation.
  • Answering a high-volume of incoming phone calls and delivering world-class service to our customers.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.

Sales Associate

Virginia ABC, Colonial Heights, VA

  • ​Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services.
  • Project a positive shopping experience and act quickly to resolve customer questions and concerns.
  • Checking IDs & observing customers to determine legality of sales. 
  • Learn new technology.
  • Maintain store visual presentation according to the VA ABC merchandising guidelines.
  • Maintain shelf stock & displays to enhance product availability.
  • Operating an electronic POS (point of sale)terminal to include scanning equipment.
  • Perform accurate cashier functions and account for personal cash shortages.
  • Assisting customers with loading merchandise as requested.
  • Unloading shipments & the placement of stock within the stockroom.
  • Maintain store safety standard cleanliness and assist in maintain standards throughout the store.

August 2017-December 2017
Sales Associate                                                                                                                                      

Mobile Now, South park Mall, VA

  • Sold electronics and recommended products based on customer needs.
  • Helped customers solve problems offered solutions and customer service.
  • Maintained and surpassed sales quota.
  • Offered technical support to customers.
  • Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones.
  • Cash handling at the register.
  • Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment

August 2018-May 2019

Education
Virginia State University

Communications Major

Current

Education
Old Dominion University

Communications Major

For more information about my professional experience, please get in touch.