Resume

PROFESSIONAL EXPERIENCE

John & Olivia’s Bed & Breakfast, Schuyler, VA                                          2021-Current

Tour Guide/Inn Keeper – 35 Hrs/Wk

  • Served as primary contact for visitors interested in a tour and checking in
  • Inventory management
  • All housekeeping activities, including room prep and refresh
  • Processing credit card payments
  • Monitor all bookings and coordinate event planning

BB&T, Appomattox, VA                                                                                  2019-2021

Relationship Banker – 40 Hrs/Wk                           

  • Served as primary contact for new clients seeking to reach financial goals
  • Cross-sell products and services and clients through client contact
  • Initiate & fund vehicle loans, unsecured loans, and HELOCs
  • Support team sales process by acting upon or referring identified client needs to other lines of business and serve as a contact for client problem resolution regarding deposit, credit, and other products and services
  • Support the Financial Advisory & Wealth Management team by researching qualified leads and booking appointments
  • Uphold confidentiality among clients and uphold all recordkeeping guidelines 

BB&T, Appomattox, VA                                                                               2016-2019                          

Branch Coordinator/Teller Supervisor – 40 Hrs/Wk

  • Oversee day-to-day transactions of at least three associates
  • Ensure staff is supportive of sales and servicing efforts demonstrating and coaching the right behaviors as an instrumental part of quality client service
  • Provide regular coaching and counseling
  • Coordinate performance reviews with second-level approval by management
  • Assist with Risk Management practices to manage cash drawer differences, losses, and errors
  • Uphold confidentiality among clients and uphold all recordkeeping guidelines 

BB&T, Appomattox, VA                                                                                2014-2016 

Branch Banker I – 40 Hrs/Wk

  • Perform transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders, cashier’s checks, and redeeming savings bonds 
  • Handle a proportionate volume of work based on branch demands and stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
  • Uphold confidentiality among clients and uphold all recordkeeping guidelines 

American Civil War Museum, Appomattox, VA                                             2013-2020 

Visitor Services Specialist – 10 Hrs/Wk

  • Create and edit Purchase Orders for all vendors to maintain product inventory
  • Contact vendors, coordinate inventory received, and check packing slips with the contents and the original order

NPS: Appomattox Court House NHP, Appomattox, VA                             2009-2010                                   

Intern – 40 Hrs/Wk

  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
  • Demonstrated proficiencies in note-taking, interviewing, and assisting in various departments. 

EDUCATION/CERTIFICATES

Associates of Applied Sciences, Administration of Justice, Central Virginia Community College, Lynchburg, VA 

Bachelors of Science, Humans Services – In Progress, Old Dominion University, Norfolk, VA – Current GPA 4.0

Notary Public for the Commonwealth of Virginia