Christopher R. Blue
Waynesboro, Va
224-789-9143
chris.r.blue001@gmail.com

PROFESSIONAL SUMMARY:
I am a highly motivated and results-driven professional with a strong background in customer service. With thirteen years of experience, I have consistently demonstrated my ability to lead cross-functional teams, solve complex problems, and always be motivated to learn more. I am currently pursuing my degree to start a career in Human Resources.

PROFESSIONAL EXPERIENCE:
Lowe’s, Waynesboro, VA March 2023 – December 2023
Appliances Customer Service
• Help customers find the correct product for their needs
• Coordinate product installation and pick-up
• Answer customer questions and concerns
• Support other departments

Carolina Meadows, Chapel Hill, NC December 2021 – June 2022
Transportation Supervisor
• Coordinate transportation needs for 850 residents
• Research and successfully implement new software/features to improve efficiencies of transportation (i.e., Verizon Connect vehicle tracking, electronic request form)
• Process transportation requests via in-person, phone, email, or electronic form submission
• Utilize Microsoft Office programs to manage reservation requests
• Supervise and support seven drivers
• Awareness and consideration of the annual budget
• Oversee concierge services, such as Amazon/grocery orders and mail/package pick-up and delivery
• Effectively communicate and collaborate with other departments regarding their vehicle/transportation needs
• Participate in monthly resident meetings to present updates on the transportation area.
• Accept and evaluate feedback from residents to address any concerns and for continued improvements
Dining Supervisor February 2018 – December 2021
• Promoted to supervisor within six months of employment
• Supervise approximately ten staff per shift
• Step in as acting manager two or more times a month
• Coordinate event times and seating arrangements
• Provide training and mentorship for dining staff
• Appropriately address and resolve concerns of staff and residents
• Effectively communicate with management and other departments to ensure smooth dining operations
• Assisted with the transition of procedures during the pandemic

Red Robin, Fairfax, VA June 2012 – May 2017
Server
• Certified Learning Coach
• Provided a welcoming environment from the time customers enter the establishment until the time they leave
• Directed and suggested additional add-ons to encourage a more gratifying experience
• Addressed customer concerns and resolved issues in a timely and efficient manner
• Awareness to prioritize and organize up to twelve tables to ensure all customers were receiving appropriate and timely service
• Point of contact during the absence of management
• Provided leadership and guidance to newly hired servers
• Excelled in a fast-paced environment

United States Navy, Norfolk, VA June 2007 – June 2011
Operations Specialist
• Forecasted and adjusted decisions in a high-pressure environment
• Communicated urgent orders and directions effectively to a team of military personnel
• Operated and Maintained radar and navigation systems
• Successfully passed advancement exams, received E5 ranking in a four-year period
• Handled sensitive materials on a daily basis
• Utilized classified codes to communicate between the United States Navy and the Allies
• Volunteered for additional responsibilities, such as Damage Control Petty Officer and Flight Deck Firefighter Team
• Performed various other classified roles and responsibilities
• Received a Letter of Commendation from the Commanding Officer of the Unit

EDUCATION:
Old Dominion University
Bachelor of Science Expected Graduation May 2024
Leadership Interdisciplinary Studies

Blue Ridge Community College 2022
Associate degree in General Education

Organizations:

TAU SIGMA National Honor Society
Society for Human Resource Management

Skills/certification:

In-depth Microsoft Office knowledge
Excellent Customer Service Skills
Exceptional Organization Skills
Professional Leadership Certificate (Old Dominion University)