Remote IT Support—Sai Shraddha Enterprise (March 2023 – May 2024)
During my time with Sai Shraddha Enterprise, I worked as a remote IT support technician, where I managed system installations, troubleshooting, and network configurations for clients. This role not only helped me sharpen my technical skills but also strengthened my problem-solving abilities. I collaborated with teams across different time zones and successfully handled high-pressure situations, which prepared me for the fast-paced challenges in the cybersecurity field.
Impact: I ensured seamless operations for clients, resolving technical issues efficiently and learning to adapt quickly to various technical environments. This role helped me build strong communication skills and develop my customer service abilities—skills that are essential for future work in cybersecurity support.
Connection to Cybersecurity: By identifying potential security threats during system troubleshooting and ensuring network security for clients, I was able to apply theoretical knowledge from my coursework to real-world problems.
General Manager at Huddle House (July 2023 – March 2024)
In my role as General Manager at Huddle House, I was responsible for leading a team, managing day-to-day operations, and driving business success. This leadership experience taught me the importance of teamwork, communication, and strategic thinking. Managing a business while ensuring team cohesion helped me develop a strong understanding of how leadership directly impacts organizational success.
Impact: I successfully led my team to achieve performance targets and ensure smooth operations, which improved overall business efficiency. This experience honed my leadership and decision-making skills, both of which are crucial for managing cybersecurity projects in the future.
Connection to Cybersecurity: As a leader, I learned how to make informed decisions under pressure, which will be invaluable when handling high-stakes cybersecurity incidents or managing security teams.
Future Goals and Reflection
These experiences have not only deepened my technical skills but have also made me a better communicator, leader, and collaborator. They’ve given me practical insights into how technology impacts real-world businesses and how cybersecurity plays a vital role in protecting information and systems. Moving forward, I plan to draw upon these experiences to continue growing in the cybersecurity field, with the aim of becoming a well-rounded and impactful cybersecurity professional.