Choulmy Nordelus
• Norfolk, VA 23508 • (954)-251-6881 • Choulmy_nordelus1@yahoo.com
Customer Service Representative
Highly organized and task-oriented professional having more than ten years of experience in customer
service and technical support to contribute to customer satisfaction and productive operations.
Collaboration through cross-functionally across organizational levels to build consensus, track benchmark
achievement, and troubleshoot emerging issues.
– Core Competencies –
Case management experience
Oral and Written Communications
Interpersonal relationship skills
Probing skills
Positive Teamwork and Collaboration
Microsoft Office
PROFESSIONAL EXPERIENCE
Telecommunications Performances SE Inc., Ft. Lauderdale, FL
Technical support representative (October 2017 – December 2021)
Provide verbal technical support to evaluate, treat, and resolve customer device issues by
troubleshooting between customer hardware and software issues, scheduling maintenance services, and
Reddington Hardware, Wellington, MA
Accountant (August 2012 – October 2018)
Skillfully performed all office accounting tasks for small hardware store. Gathered and analyzed financial
data, and processed accounts payable, accounts receivable, and payroll for workforce of 35 personnel.
Selected Contributions
EDUCATION & CREDENTIALS
Plantation High school, Plantation, FL
Bachelor of Science in Accounting
Graduated International Baccalaureates Honors
Broward Community College
Associate degree in Arts
Old Dominion University
Bachelor of Science in Human services
Darden college in education and professional studies