CHANDELL MITCHELL

                                                            SUMMARY

An Entry-level professional with a diverse work background. Strengths are shown through customer service and clerical work. Interacted with cross-functional teams along with executives and managers.

                                                    Areas of Excellence

  — Customer Service                             — Record Management                                — Problem-Solving

— Administrative                                     — Case Management/ Assessment       — Organization Skills

— Time Management                            — Advocacy                                                         — Care Planning

                                                  WORK EXPERIENCE

Wells Fargo, Roanoke, VA                                                      March 2018- Present

Premier Banker

• Quickly answer customer questions in a friendly and courteous manner
• Going out of the way to please customers
• Follow strict procedures that meet compliance guidelines

Florida Blue, Jacksonville, FL                                                September 2017- December 2017

Member Enrollment/ Medicare Seminar/Outbound

• Making outbound calls to schedule appointments
• Taking inbound calls from members returning voicemails
• Establishing rapport with potential clients and outside sales agents
• Enrolling members into Medicare plans, while following a verbatim script

Home Instead Senior Care, Jacksonville, FL                             May 2017-December 2017

Home Health Aide

• Companionship and conversation
• Providing stabilization and assistance with walking
• Preparing meals and cleaning up meal-related items
• Providing medication reminders and appointment reminders

Florida Blue, Jacksonville, FL                                                     September 2016- January 2017

Tier 1/ Member engagement

• Input information into CRM system five9/sales force
• Establish rapport with potential customers utilizing excellent customer service skills.
• Proper utilization of tools and disposition of calls in BlueDirect CRM system.
• Follow adherence to schedule guidelines.

DialAmerica,  Jacksonville, FL                                               May 2016- August 2016

Sales Representative

• Answering customer requests or inquiries
• Upselling products and/or services to the customer
• Identifying and resolving customers’ issues using problem-solving skills
• Building a positive rapport across a variety of personality types

Kroger, Roanoke, VA                                                             May 2015- August 2015

Customer Service Representative

• Escorted customers to vehicle to enhance the customer appreciation experience
• Provided custodial maintenance to maintain the appearance of store
• Identified potential risk to avoid store accidents
• Assisted cashier with bagging groceries to eliminate a prolonged wait time
• Build relationships with customers to ensure customer satisfaction

Octapharma Plasma, Norfolk, VA                                          September 2014- December 2014

Donor Floor Technician

• Managed the workflow of donor center
• Learned medical terminology to be utilized on the donor floor
• Worked with cross-functional teams as a liaison
• Attended weekly meetings with department
• Trained new technicians on procedures within the donor center
• Managed donor’s medical record and advised donors of future appointments

                                               EDUCATION

Old Dominion University, Norfolk, VA                                   August 2012- December 2015

Bachelors of Science                                                              

Major in Psychology

Old Dominion University, Norfolk, VA                                 January 2019-Present

Bachelors of  Science 

Major in Human Services

                                      VOLUNTEERISM/ INTERNSHIPS

TAP- Hurt Park, Roanoke, VA                                           September 2011- July 2012

Junior Counselor

Carilion Clinic, Roanoke, VA                                         August 2010- June 2011

Clinical

Today’s Kids Daycare, Roanoke, VA                          June 2010- August 2010

Assistant Teacher