City Of Virginia Beach Internship Reflection Paper 3
Shaquile Garces-Phillips
Old Dominion University
CYSE 368 Cyber Security Internship
November 24 2025

Malcome X once said that “ Education is the passport to the future, for tomorrow belongs to those who prepare for today. Everything I am learning during this internship is basically opening doors to new opportunities, careers, and goals. Moreover, by working hard through learning, studying, practicing, and improving, this will help me succeed and take control of my future. I have been learning a lot over the past couple of weeks by handling deployments, computer replacements, and closing out multiple tickets daily. In this assignment, I would like to focus more on Cerner and how I have been utilizing it for the last couple of weeks.

It is stated that  Cerner is a leading provider of digital information systems used within hospitals and a recognized leader in the healthcare IT industry, serving as a complementary business to Oracle; with over four decades of experience, it continues to modernize electronic health records, improve the caregiver experience, and streamline or automate clinical and administrative workflows to help medical professionals deliver better healthcare to individual patients and communities (Oracle Buys Cerner, n.d). Before starting my internship with the city of Virginia Beach, I had never heard of Cerner or Oracle. However, I remember it like it was yesterday when multiple users kept bringing up issues with their Cerner accounts, such as needing a password reset, being unable to log in, or creating a new employee’s user account. My Coworkers slowly introduced me to Cerner before giving me access to Cerner to assist them.

Once they finally gave me access to Cerner, they walked me through all the different applications we would be using. However, they started me off small with just password resets so I could get used to the application, ServiceNow, and close out my ServiceNow ticket. When an individual thinks of resetting a user’s password, they think of just selecting the person’s username to generate a temporary password and then sending out an email with that person’s username and password. In most cases, it is as simple as that; however, there are times when users have issues with their new temporary password, which leads me to assist them via a Teams call or video or by remote desktop into their device. During these trials, I have Learned that, although we might be computer-savvy, there are still individuals who have trouble navigating the system. These have taught me patience and different ways to guide users with computer issues. Furthermore, this has also taught me that creating a new user account is a little more complicated than just putting a person’s name into a program. 

The reason I am saying this is that to create a new Cerner user account, you must use multiple different applications just to create a user account and give them access to multiple different accounts. I had to consider how many users have that last name, which programs they are in, what they are allowed to access, and whether I am mirroring another coworker’s profile. At first, I had to constantly ask for assistance so I wouldn’t mess up creating a new user profile. Furthermore, at one point in the process, if you leave a certain section of the user account blank, it will be lost in the system. Then we would have to reach out to Oracle to find this user profile so we can complete. But as more IT tickets came in to create new Users Cerner accounts, I became more comfortable with Cerner and the multiple applications I would have to use. As of today, I can say it no longer takes me 30 minutes to create a profile; it now takes at least 5-10 minutes, if I have all the information needed.

Work Cite

Oracle Buys Cerner. Oracle. (n.d.). https://www.oracle.com/news/announcement/oracle-buys-cerner-2021-12-20/#:~:text=Cerner%20is%20a%20leader%20in%20the%20healthcare,streamlining%20and%20automating%20clinical%20and%20administrative%20workflows.