Resume

Julia Muturi

910-260-9912|    Chesapeake 23321| jmutu001@odu.edu

https://www.linkedin.com/in/julia-muturi-140a18198/

Professional summary

An enthusiastic veteran eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent understanding of effective communication and analyzing consumer needs and training in client relation.

Skills

5Years of Customer Service Experience ▪ Communication ▪ Adaptability ▪ Microsoft Office ▪ Strong Work Ethic ▪ Problem Solving ▪ Critical Thinking ▪Project management ▪ Data Analysis ▪ Decision Making ▪ Administrative Support

Professional Experience

United States Navy from June 2015- To December 2020.  Hospital Corpsman, Branch Health Clinic Oceana  VA.

  • Assisted in the prevention and treatment of disease and injury.
  • Assisted health care professionals in providing medical care to Navy and Marine Corps personnel of the operational forces, shore activities and other authorized beneficiaries.
  • Completed USN Petty Officer Indoctrination course (entry-level management) in 2018.
  • Responsible for updating and maintaining medical records.
  • Confirmed appointments and verified records at least 24 hours prior to appointment.
  • Scheduled appointment time to ensure efficient workflow.
  • Served as the work center supervisor for a team of 20 people.
  • Personally trained 8 junior sailors and dental assistants to get locally certified to work in central sterilization room.
  • Used customer feedback and recommended service delivery improvements.
  • Management to increase customer satisfaction rates by 17%.
  • Worked to ensure 100% compliance of Joint Commission recommendations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Education

Old Dominion University – Norfolk VA – Bachelor of Science in Cyber security

  • Completed 72 credits towards a bachelor’s degree with a G.P.A of 3.0.

High School Diploma

Awards

  • Leadership award, clinical team leader award and 2 letters of commendation

Volunteer Work

  • Over 60 hours volunteered at Judeo Christian outreach center, MT trash more suicide prevention walk, Naval air show at Oceana and Caribbean festival at Norfolk.