The worker is working at a coffee shop.

He or she is using a tablet to complete the daily task.

A man in a black and white polo shirt sitting in front of a silver Macbook.

A man is sitting on concrete brick with an opened laptop on his lap.

A person’s black phone on a notebook with an opened laptop on the table. Gaining a deep understanding the problems that customers face is how you build products that provide value and grow. It all starts with a conversation. You have to let go of your assumptions so you can listen with an open mind and understand what’s actually important to them. That way you can build something that makes their life better. Something they actually want to buy.

A woman with a white button up shirt holding an iPhone. The feeling of happiness having a conversation with your friend.

A woman holding an iPhone browsing photo.

A computer user.

A male teacher and his students in the classroom processing lectures.

A person taking a photo for another on a snow day.