This was one of my most memorable experiences with this customer. He was a very angry customer that has been with Best Buy for many years and not once received great customer service and his problems being solved. I received this information from my supervisor and he told me to pursue his great customer service. Me being the person who I am giving out great customer service and a positive attitude is normal to me. He approached me with an attitude and little to no information on how I could help him. I noticed that he has an accent so I turned my walkie talkie off to really understand what he needed from me. He purchased a couple of tablets for his business. He wanted to know why he couldn’t use the tablet for his square account card reader. I began to ask him what type of card reader he purchased because there are two different types of square readers. It’s one that has an AUX port and one that is Bluetooth connected only. He didn’t understand what I was saying so I told him give me 2 minutes to go retrieve the two different types of readers. After seeing the card readers he immediately pointed out which one he purchased. It was an easy fix for him as he just purchased the wrong square reader. His tablets didn’t have an AUX port for the square reader he purchased and he would need the Bluetooth one to be successful or purchase an AUX port adapter. He ended up getting a refund on the wrong square reader and swapped it out with the new one for only $5 using the refunded funds. He gave me a big thumbs up and a smile saying “thank you”.