On a beautiful Sunday morning a customer came into Best Buy about having an issue with her Phone and Tablet. She was an older female that had no knowledge of her devices or how to fix the problems. She came in and said can you fix the problems without giving any type of information on…

A normal day at work dealing with hundreds of customers a day. This one older couple stood out the most. They didn’t have any clue on what they wanted or how to even start looking. I approached them and introduced myself while explaining all of the benefits of BestBuy services. What really caught their attention…

On a rainy Sunday afternoon I was expecting a customer who booked an appointment for her phone. She didn’t explain why or what needed to be done for her phones. Her appointment was at 3pm and she came at 2pm. Luckily she was the only person in my list for appointments so I began to…

This was one of my most memorable experiences with this customer. He was a very angry customer that has been with Best Buy for many years and not once received great customer service and his problems being solved. I received this information from my supervisor and he told me to pursue his great customer service….

On a hot sunny afternoon I received a message from my supervisor that a lady with blonde hair is having a real difficult time setting up her gaming laptop. I’m well known for helping and assisting customers with their gaming laptops and gaming setups. She began to explain that this is her first time using…

On a beautiful morning I came to work with a positive attitude like always. Walking into the building I noticed that it was an older woman that was waiting in line with almost 8 devices. As we began to open she walked straight to me. I began to ask her what was wrong with all…