Destiny Jackson
Suffolk, Virginia
(757)724-1848
djack043@odu.edu
EDUCATION
Old Dominion University, Norfolk, VA
Bachelor of Science—Expected Graduation—May 2026
Major or Concentration: Cybersecurity
Grade Point Average: 3.3
Dean’s List: Spring 2024
Relevant Courses: Windows System Management, Introduction to Cybersecurity, Cybersecurity Programming and Networking, Cybersecurity Fundamentals, Linux System for Cybersecurity, Cyber Strategy and Policy
EXPERIENCE
Old Dominion University
Information Service Desk Analyst , October 2023 – December 2024
- Provided front-line technical support to students, faculty, and staff, resolving issues related to hardware, software, and network connectivity.
- Utilized ticketing systems to document, prioritize, and track help desk inquiries to ensure timely resolution.
- Delivered exceptional customer service by actively listening to user concerns and explaining technical solutions in non-technical terms.
- Assisted in managing and maintaining the college’s inventory of IT equipment, including the setup and configuration of new devices.
Destiny’s Way LLC September 2021 – July 2023
Office Manager
- Oversee daily office operations, ensuring a smooth and efficient workflow.
- Coordinate and schedule meetings, appointments, and travel arrangements for executives.
- Handle correspondence, phone calls, emails, and office communication.
- Manage filing systems, both physical and digital, ensuring accurate record keeping.
- Strong organizational and multitasking abilities.
LEADERSHIP
Title of Affiliation: Mount Portsmouth, August 2021–February 2023
- Collaborated with church leadership to design and execute creative media strategies, increasing engagement and attendance for events.
- Directed live productions and operations during church service, including multi-camera setups and lighting.
SKILLS
- Networking Basics
- Cybersecurity Fundamentals
- System Administration
- Attention to Detail
- IT Support
- Team Collaboration
- Critical Thinking
- Eagerness to learn