Sr. Business Analyst/Business Systems Analyst with five plus years of experience in various domains including insurance, healthcare, financial and government service industries. Experience in all aspect of System Development Life Cycle (SDLC) including planning, analysis, design, development, testing, deployment and release. Strong experience in delivering cost effective and high-performance technology solutions to meet challenging business needs that includes gathering requirements, identifying business problems, developing functional, requirement specification, system requirement specification, use cases, backlog documents, test plan, test Cases, and Requirement Traceability Matrix and user story documents.

7 years experience in customer service, providing services to multiple customers bases and working with multiple departments to ensure optimum customer satisfaction via managing customer related issues and providing solutions to resolve customer issues.

Expertise in IT security policies, help desk procedures, software application testing, test case execution auditing, bug auditing, test case optimization, training documentation and team management