My job/internship involved working for ODU online. That’s where I started my journey into the online tech sphere of things. It affected me working with many systems and different IT-related tools. The first 50 hours of working were more about training in the systems that I was given and working with older coworkers who knew said systems a lot better than me. We work with a lot of audio-visual interfaces and many of them involve a longer learning curve than I expected. Before starting the job I had originally thought we were only IT staff and support for the online classes at ODU. It turns out that was not the case. Many of these involved working with other online interfaces involving different types of scheduling systems and audio and visual interfaces. 

The training involved started out with just reviewing the video archives that we collect from each Zoom session that we run. Each archive needed to be combed over and looked a in case there were inconsistencies and missing information. We had to scrub each one and look if the audio or video was missing and if the captions did not sync properly as well. Along with that, we needed to be able to write reports on what those things were. We would send it to our main email along with the class name, timeslot, and date of when the archive was collected from. This would help the IT department and Distance Learning Technicians work together to figure out what exactly went missing. Each part of this process helped me learn how the archives were properly organized and made available to students online.

The goal for the first 50 hours was to get a grasp of how everything worked. I did not know how to use Zoom or Webex to its fullest extent. I remember going into the job I really thought that I had grasped everything I needed to know about Zoom and Webex. It turns out that there was a lot more to learn from the supervisors and other technicians from the first start of the job. It also help me set goals for myself of what I wanted to learn in the future with how to properly manage classes and other types of systems we had in place.