{"id":225,"date":"2026-10-09T20:02:03","date_gmt":"2026-10-09T20:02:03","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/isaiah\/?page_id=225"},"modified":"2026-10-09T20:06:55","modified_gmt":"2026-10-09T20:06:55","slug":"3-resume","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/isaiah\/3-resume\/","title":{"rendered":"page 3: Resume"},"content":{"rendered":"\n<p>Portsmouth, VA | (757) 705-4367 | zaiah410@gmail.com<\/p>\n\n\n\n<p><strong>PROFESSIONAL SUMMARY<\/strong><\/p>\n\n\n\n<p>Detail-oriented student pursuing a bachelor&#8217;s degree in General Studies with a focus on Library Science at Old Dominion University, with plans to earn an MLIS. Combines 5+ years of operations, logistics, and technical support experience with a strong background in customer service, organization, and problem-solving. Seeking roles in library services or operations management where organization, technical troubleshooting, and client support matter.<\/p>\n\n\n\n<p><strong>CORE SKILLS<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Technical &amp; Data:<\/strong> System Troubleshooting, Software Configuration, Data Entry &amp; Validation, CRM Navigation, Network Diagnostics<\/li>\n\n\n\n<li><strong>Operations &amp; Supply Chain:<\/strong> Warehouse Management Systems (WMS), Inventory Tracking &amp; Auditing, Freight Manifest Processing, Quality Compliance, Records Management<\/li>\n\n\n\n<li><strong>Information &amp; Interpersonal:<\/strong> Information Literacy, Interdisciplinary Research, Client Onboarding, Conflict Resolution, Cross-Functional Collaboration<\/li>\n<\/ul>\n\n\n\n<p><strong>PROFESSIONAL EXPERIENCE<\/strong><\/p>\n\n\n\n<p><strong>Inventory Logistics Specialist<\/strong> | <em>Apex Logistics Solutions<\/em> \u2014 Virginia Beach, VA | <em>January 2025 \u2013 March 2026<\/em><\/p>\n\n\n\n<ul>\n<li>Managed end-to-end shipping, receiving, and inventory tracking for a high-volume regional distribution center, maintaining a 99.8% inventory accuracy rating.<\/li>\n\n\n\n<li>Utilized digital warehouse management systems (WMS) to log incoming freight, reconcile shipping manifests, and track supply chain metrics.<\/li>\n\n\n\n<li>Coordinated with cross-functional teams to resolve fulfillment discrepancies and optimize storage allocation, significantly reducing processing delays.<\/li>\n\n\n\n<li>Enforced strict quality control and safety protocols during large-scale product sorting, staging, and dispatch operations.<\/li>\n<\/ul>\n\n\n\n<p><strong>Lead Supply Chain Coordinator<\/strong> | <em>Beacon Distribution Group<\/em> \u2014 Chesapeake, VA | <em>July 2023 \u2013 November 2024<\/em><\/p>\n\n\n\n<ul>\n<li>Oversaw product stocking, placement optimization, and shipment organization for high-volume consumer goods transfers.<\/li>\n\n\n\n<li>Inputted and audited incoming freight manifests using enterprise data tracking platforms to maintain flawless systemic stock counts.<\/li>\n\n\n\n<li>Collaborated with inventory analysts to resolve storage constraints and ensure accurate fulfillment queues under tight deadlines.<\/li>\n<\/ul>\n\n\n\n<p><strong>Logistics &amp; Inventory Management Associate<\/strong> | <em>PetSmart<\/em> \u2014 Virginia Beach, VA | <em>March 2023 \u2013 June 2023<\/em><\/p>\n\n\n\n<ul>\n<li>Coordinated daily supply chain and logistics operations, managing shipping manifests, verifying manifest accuracy, and optimizing warehouse inventory placement.<\/li>\n\n\n\n<li>Leveraged digital inventory tracking systems to audit stock levels, minimize discrepancies, and maximize product availability on the sales floor.<\/li>\n\n\n\n<li>Fielded complex customer service requests, utilizing conflict management strategies to resolve product availability issues and ensure brand loyalty.<\/li>\n<\/ul>\n\n\n\n<p><strong>Technical Support Specialist &amp; Operations Coordinator<\/strong> | <em>Trob Tech Solutions<\/em> \u2014 Chesapeake, VA | <em>August 2020 \u2013 February 2022<\/em><\/p>\n\n\n\n<ul>\n<li>Provided high-tier technical support, diagnosing complex software configuration, network connectivity, and hardware issues across diverse client operating systems.<\/li>\n\n\n\n<li>Managed end-to-end client onboarding, account provisioning, and data synchronization for streaming architecture and localized applications.<\/li>\n\n\n\n<li>Optimized business operations by designing service packages, implementing a digital client scheduling system, and managing CRM data accuracy.<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer Solutions &amp; Product Specialist<\/strong> | <em>Lowe&#8217;s<\/em> \u2014 Chesapeake, VA | <em>March 2021 \u2013 October 2021<\/em><\/p>\n\n\n\n<ul>\n<li>Utilized proprietary, computer-based formulation software to manage, analyze, and execute high-precision data inputs for customized product manufacturing.<\/li>\n\n\n\n<li>Streamlined high-volume telecommunications, resolving complex customer inquiries, managing order queues, and cross-selling premium service packages.<\/li>\n\n\n\n<li>Recognized for 100% compliance with inventory logging, safety standards, and material regulation compliance.<\/li>\n<\/ul>\n\n\n\n<p><strong>Guest Relations Coordinator &amp; Front-of-House Lead<\/strong> | <em>Outback Steakhouse<\/em> \u2014 Virginia Beach, VA | <em>May 2020 \u2013 October 2020<\/em><\/p>\n\n\n\n<ul>\n<li>Managed front-of-house operations, establishing efficient dining room seating flows, optimizing server queue management, and mitigating customer wait times.<\/li>\n\n\n\n<li>Served as the primary point of contact for telecommunications, reservation software logging, and high-volume guest escalations.<\/li>\n<\/ul>\n\n\n\n<p><strong>EDUCATION<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Old Dominion University<\/strong> \u2014 Norfolk, VABachelor&#8217;s Degree, General Studies (Library Science focus) | Expected May 2028 <em>Relevant Coursework:<\/em> IDS 300W Interdisciplinary Writing, ePortfolio and career readiness<\/li>\n\n\n\n<li><strong>Tidewater Community College<\/strong> \u2014 VirginiaGeneral Studies coursework | July 2026<\/li>\n\n\n\n<li><strong>Western Branch High School<\/strong> \u2014 Chesapeake, VAHigh School Diploma | June 2018<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Portsmouth, VA | (757) 705-4367 | zaiah410@gmail.com PROFESSIONAL SUMMARY Detail-oriented student pursuing a bachelor&#8217;s degree in General Studies with a focus on Library Science at Old Dominion University, with plans to earn an MLIS. Combines 5+ years of operations, logistics,&#8230; <a class=\"more-link\" href=\"https:\/\/sites.wp.odu.edu\/isaiah\/3-resume\/\">Continue Reading &rarr;<\/a><\/p>\n","protected":false},"author":32688,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/pages\/225"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/users\/32688"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/comments?post=225"}],"version-history":[{"count":4,"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/pages\/225\/revisions"}],"predecessor-version":[{"id":230,"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/pages\/225\/revisions\/230"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/isaiah\/wp-json\/wp\/v2\/media?parent=225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}