Isaiah Vaughan
isaiahvaug96@gmail.com
Virginia Beach, VA 23464 (757)685-5508
Education: Old Dominion University Expected grad: 2023
B.S in Cybersecurity

Work Experience

United States Army IT Specialist
August 2014-Feb 2019
– Handled support tickets for software, hardware, and networking issues.
– Managed computer accounts and access in tactical and non-tactical environments.
– Investigated reported issues and walked end users through scripted service protocols to troubleshoot.
– Displayed professional customer service skills during all phone calls and face to face encounters.
– Provided communications equipment installation and maintenance for over 50 users in an austere environment
– Maintained and supported systems, workstations, and peripherals
– Trained new personnel on basic day to day responsibilities and tasks.
– Provided leadership, instruction, & supervision of 5 personnel.
– Configured and operated on NIPR and SIP volP and computer systems.
– Maintained and configured switches and routers to support end users.
– Implementing and verifying the confidentiality, integrity and availability of data and IT systems through assessments and control frameworks.
– Used hand-held device SKL to load encryption into systems to provide and enable secure communications.

Verizon Wireless Solution Specialist June 2021-2022
– Worked with customers to troubleshoot and fix smartphone issues and concerns
– Conducted walkthroughs with customers to demonstrate how to use basic phone operations.

Avis Budget Group Coporate Security Specialist 2022-Current

Certifications
– CompTIA Security+CE

Technical Skills
– PC building and modifying for personal use.
– Systems: Windows, Linux, Mac, iOS, Android
– Software: MS Office, Google Drive. Java, Python, Nessus, Wireshark, Adobe, Elasticsearch.