Question: Write at least one paragraph using the Rule of Five structure (one or more introductory sentence(s), at least three supporting sentences, and one or more concluding sentences) that describe how you would use e-commerce in your business.

Answer: In my information technology business that offers technical support services, I’ll implement e-commerce through offering our technical service in a business-to-customer type, implement a way to pay through either e-commerce or m-commerce, and have a presence on three platforms of e-commerce. As our business will focus on offering technical support for Windows computer issues, we’ll be engaging in e-commerce to constantly engage in business with customers for various issues that they may face. In return for offering our services, customers will have an option to either play online with a credit/debit card or use m-commerce payments like Apple Pay, Google Pay, or Paypal. To ensure growth of our business through its marketing and performance, we’ll have our main website where most of the information and business will take place, in addition to an Email. In conclusion, e-commerce will have a very large part in our business operation and would be almost impossible to operate without. 

Question: Write at least one paragraph using the Rule of Five structure (one or more introductory sentence(s), at least three supporting sentences, and one or more concluding sentences) that describe how you would use a CRM in your business.

Answer: For our Information Technology business, we would use a CRM in our business to collect customer data to improve various aspects of my business that need room for improvement, strengthen specific job training aspects for better customer relationship, and to find better ways to appeal and market to customers. Using a CRM in tandem with a PRM, we would collect customer information and reviews to find the flaws with the procedures and overall efficiency of offering our technical services, and how to fix certain aspects like communication, problem-solving, etc. In addition, we could also use a CRM along with a ERM to identify strong and important goals to pursue using customer feedback, like improving employee training and performance to better communicate and build relationships with our customers. Lastly, getting feedback from customers through a CRM could offer valuable information for the type of assistance and problem-solving that customers are looking for, that way we can market and advertise our business more efficiently. Overall, a CRM would greatly benefit our organization in order to offer very valuable feedback to improve our processes and functions, to further help and offer improved services to our customers. 

Question: Write at least one paragraph using the Rule of Five structure (one or more introductory sentence(s), at least three supporting sentences, and one or more concluding sentences) that describe how you will leverage the use of databases to track data in your business. For example, you could describe databases for the tracking of customer, product, and order history data.

Answer: In our information technology business, we will utilize databases and database structures alike in order to more efficiently store information regarding our customers and to identify when changes are needed to be made in our business. For our main databases, we will have relational databases containing information and transactions with our customers whenever we help them out, including who they are, where they are, contact information, and a short description of the problem faced; in this case, this information will prove to be crucial when identifying future customers and to follow up with more assistance in case the previous issue wasn’t solved. In addition, we will also implement web mining with our database in order to look over customer reviews and possible other competitors customers search up in order to find ways to improve our own systems, customer service, or marketing. In terms of improving the business overall, we can also implement OLAP into our databases to address specific situations that could increase the performance of the business, such as what month people sought out our services the most, common complaints from customers, etc. Overall, databases would offer a lot of very valuable information that could improve the overall function of the business and allow us to help out our customers even more. 

Question: Write at least one paragraph using the Rule of Five structure (one or more introductory sentence(s), at least three supporting sentences, and one or more concluding sentences) that describe the various types of computers you will use in your business. Describe efforts that you will employ if you so choose to foray into publishing a mobile application for your business

Answer: For our Information Technology business, we would employ several different workstations, one or two servers, and add a BYOD policy to conduct for the business. Workstations for employees would be invaluable to our business, since employees will need a station make reports regarding their sessions with clients, call clients with for appointments through the use of zoom sessions, use virtualization to simulate OS’s and discover possible issues that can come from them, and many more resources that would be crucial to running the business. In addition, one or two servers that could house the information system for our website, a database for reports on IT support methods, or even storage for cloud computing could greatly increase the accessibility and efficiency for our business, both for customers and our employees. While a BOYD policy may be a concern security-wise, mobile devices are to be the only encouraged device to be used while on the job, in case employees need to call clients directly as a secondary option to Zoom calls. In short, these types of computers could greatly serve to benefit the business, especially for communications, cloud computing, resource management and organization, and information storage. 

Question: Write at least one paragraph using the Rule of Five structure (one or more introductory sentence(s), at least three supporting sentences, and one or more concluding sentences) that describes how a value chain model for your business would identify opportunities for the information systems that drive your business.

Answer: For our business providing Information Technology services, a value chain model would be invaluable in implementing information technology to more efficiently improve and cultivate the growth of the business. For instance, a value chain model could identify a support activity for the administration and management side of things that could easily use information systems to accurately log schedules and assignments for technicians to help customers. Another activity could be processing transactions and payrolls in the finance department using a simple yet concise information system. Finally, a value chain could influence human resources to create a new system that more efficiently stores and categorizes information on the various employees working at the business. Essentially, a value chain model would create more guidance and direction that would be crucial to the development for our IT support business. 

Question: Close your eyes, allow yourself to dream of being a successful business owner, think of a business type that you would want to create and make successful. Choose this business as the business that you will focus on throughout this semester. Write at least one paragraph using the Rule of Five structure (one or more introductory sentence(s), at least three supporting sentences, and one or more concluding sentences) that describe some of the main business processes that you would have in your business. Describe some of the information systems that you might have in your business. Describe how you would leverage collaboration and social business for your business.

Answer: In our idea for a business that provides over the phone and in-person services for Information Technology (IT) support, we would have several business processes in my organization including identifying customers within the sales and marketing department, processing transactions and handling payrolls for employees within the finance and accounting department, and hiring qualified employees and evaluating their performance on the job within the human resources department; in addition, we would utilize several systems like TPS, MIS, DDS, EES, Knowledge Management systems, e-commerce, and social media platforms in order to operate our business and socially connect with other businesses around us. In terms of marketing, our business would advertise both digitally more nationally and physically locally my business and what our service provides. Next, the financial side of the business would be accomplished both through E-commerce and a Transaction Processing System to ensure everything looks good money wise and proper allocation of funds to employees, materials, and more are properly distributed. Finally, human resources would use MIS and DDS to keep track of each of the IT technicians both for the routine and nonroutine occurrences on the job and to use that data to address any issues with the employees. All of this information would be compiled to our senior management in which an EES would be used to make informed decisions to increase the overall productivity and growth of the business.