The “Sample Data Breach Notification” from Glasswasherparts.com relates clearly to two economic and two social science theories.

Economic Theories:

  1. Cost-Benefit Analysis:
    The letter implicitly reflects cost-benefit analysis by acknowledging both the financial impact of compromised customer data and the expenses involved in corrective measures. The provider initially underestimated the costs of preventive cybersecurity measures compared to reactive expenses such as notifications and reputation management after the breach.
  2. Rational Choice Theory:
    Attackers rationally assess potential risks and rewards before committing cybercrimes. The prolonged breach suggests attackers perceived significant benefits, exploiting weaknesses where defense mechanisms provided inadequate deterrence.

Social Science Theories:

  1. Social Trust Theory:
    The breach notification attempts to manage damaged trust by transparently communicating details and providing guidance to mitigate customer harm, crucial for repairing social trust.
  2. Risk Perception Theory:
    Clear, actionable communication shapes customers’ perceptions, helping manage anxieties and prompting protective behaviors after the breach.