Mr. Orsini and I had started the day by going room to room and checking up on each patient that was scheduled to leave the hospital for that day. We went in and first greeted the patients. We discussed how their stay was and if there was anything that Lake Taylor could do better next time. After that discussion we would check over the room to see if it needed anything done to it such as painting, cleaning the floors, or just getting a walker in the room. He was teaching me the importance of maintaining communication with all important players inside a hospital and who more important than the patient? He told me that he tries to do this every day. 

            Mr. Orsini thought it was very important that I went over to admissions to see what, how, and why they do what they do. He told me that “census drives the boat”. I met Mrs. Kim Limbaugh. She is the director of marketing and admissions. She had me doing many different types of paperwork. For instance, I would help put together the packets they gave to family members taking care of the financial and overall decision-making areas of their loved ones coming into Lake Taylor. I also helped performed what they called “sign ins”. This is where an admissions representative would come and give those packets to the family members. The representative would also explain in detail what each page meant and what the process will look like for those family members and their loved ones. The last thing I did in that office was file paperwork. I learned their system they had at Lake Taylor and was able to learn a lot of terminology as well. 

            The last place I worked in at Lake Taylor was the Human Resources office. I learned and helped with payroll. I used the new system they had (Kronos) to help approve and look for any errors in workers time sheets. I also learned the benefits process each employee goes through when they do sign up for benefits. At Lake Taylor, the director is the one who takes care of that. I shadowed him and learned the complex process in how he processes each one for each employee. I also sat in on an interview that the HR generalist (assistant director) did for nursing. The HR generalist also showed me their process for how they determine whether the people applying for positions are qualified or not. 

            The last thing I got to do involved a meeting Lake Taylor’s ventilator vendor. I sat in and got to watch Mr. Orsini and the rest of his team negotiate, in good faith, with their vendors, Ventec. It was impressive to see how the respiratory team came in prepared and ready to use the leverage they had to get the vendor to provide them with goods and services. I learned a lot from those moments.