Tier 2 Support Technician | 10/2021 – 05/2024
Hale-Tech | Newport News, VA
●Applied integrated IT and marketing strategies for 20+ small businesses
● Resolved over 1000+ customer trouble tickets
● Provided support for company networks and servers that support 30+ users
● Implemented enterprise wide antivirus and web security measures
● Installation of wireless networks including Cat6 cabling, network drops and phone systems
● Oversaw and completed multiple Domain Migrations between GSuite and O365

Field Technician | 02/2021 – 10/2021
Aerotek- NuCo2 | Norfolk, VA
● Installation of CO2 monitors at 150+ commercial client sites
● Light construction, wiring, and mechanical installations utilizing CAT 5 cabling
● Independently arrived at customer sites to complete duties
● Effectively communicated with customers, articulating the purpose of on-site installations
● Ensured projects were in strict compliance with the latest company and government regulations

Server Administrator – Corporal | 02/2017 – 02/2021
U.S. Marine Corps | New Orleans, LA
● Led and conveyed the daily briefing to the O-6 level commanders in charge of the Marine Forces Reserve IT Service Center
● Supervised 4+ Marines and managed the intake of user machines for repair
● Helped customers with troubleshooting of hardware/software
● Installed new network devices to both Secret and Unclassified networks
● Performed server patches, reboots, and migrations on a daily basis to active Secret network server clusters
● Active directory administration to create user profiles
● Managed Public Key Infrastructure (PKI) in the assignment of other users privileged tokens
● Utilized Unified Communications to assign phones/numbers and troubleshoot issues
● Setup Video Teleconferencing systems and troubleshoot issues with users in person
● Acquired and maintained a secret clearance
● Honorably Discharged upon completion of active duty contract

IT Intern | 02/2016 – 02-2017
York County Public Schools | Yorktown, VA
● Replaced and installed new computers for teachers
● Responded to trouble tickets on-site in the school district
● Delivered equipment to 19 schools in the York County School Division
● Organized and kept inventory of 6,000 square foot IT storage warehouse