• Cybersecurity: Over 7 years of experience in troubleshooting, application security, physical security, and network security.
• Network Administration: Expertise in managing and securing networks, including installation and maintenance of network devices, and overseeing domain migrations.
• Technical Support: Resolved over 1000 customer trouble tickets, providing one-on-one support and communication with clients.
• Server Administration: Proficient in performing server patches, reboots, and migrations on active Secret network server clusters; managed active directory and Public Key Infrastructure (PKI).
• Wireless Network Installation: Installed wireless networks including Cat6 cabling, network drops, and phone systems.
• CO2 Monitor Installation: Installed CO2 monitors at over 150 commercial client sites, ensuring compliance with regulations.
• Communication and Customer Service: Effective in articulating technical information to customers and ensuring client satisfaction.
• Supervision and Team Leadership: Supervised 4+ Marines, managed intake of user machines for repair, and led daily briefings for commanders.
• Unified Communications: Assigned phones/numbers and troubleshooted issues, set up Video Teleconferencing systems.
• Secret Clearance: Acquired and maintained a secret clearance (now expired).
• Windows Server: Experience with Windows Server 2012, 2016, and 2022.
• Operating Systems: Proficient in Windows 7, 8, 10, and 11.
• CRM Software: Skilled in using ITSM Remedy and RepairShopr.
• Office Applications: Proficient in Outlook, Word, Excel, PowerPoint, and Google Workspace (Docs, Sheets, Slides).