{"id":149,"date":"2021-01-30T17:03:41","date_gmt":"2021-01-30T17:03:41","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/cyberimpact1\/?page_id=149"},"modified":"2024-06-21T23:11:15","modified_gmt":"2024-06-21T23:11:15","slug":"skills","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/jamesharris\/skills\/","title":{"rendered":"Skills"},"content":{"rendered":"<ul>\n<li><strong>Cybersecurity<\/strong>: Over 7 years of experience in troubleshooting, application security, physical security, and network security.<\/li>\n<li><strong>Network Administration<\/strong>: Expertise in managing and securing networks, including installation and maintenance of network devices, and overseeing domain migrations.<\/li>\n<li><strong>Technical Support<\/strong>: Resolved over 1000 customer trouble tickets, providing one-on-one support and communication with clients.<\/li>\n<li><strong>Server Administration<\/strong>: Proficient in performing server patches, reboots, and migrations on active Secret network server clusters; managed active directory and Public Key Infrastructure (PKI).<\/li>\n<li><strong>Wireless Network Installation<\/strong>: Installed wireless networks including Cat6 cabling, network drops, and phone systems.<\/li>\n<li><strong>CO2 Monitor Installation<\/strong>: Installed CO2 monitors at over 150 commercial client sites, ensuring compliance with regulations.<\/li>\n<li><strong>Communication and Customer Service<\/strong>: Effective in articulating technical information to customers and ensuring client satisfaction.<\/li>\n<li><strong>Supervision and Team Leadership<\/strong>: Supervised 4+ Marines, managed intake of user machines for repair, and led daily briefings for commanders.<\/li>\n<li><strong>Unified Communications<\/strong>: Assigned phones\/numbers and troubleshooted issues, set up Video Teleconferencing systems.<\/li>\n<li><strong>Secret Clearance<\/strong>: Acquired and maintained a secret clearance (now expired).<\/li>\n<li><strong>Windows Server<\/strong>: Experience with Windows Server 2012, 2016, and 2022.<\/li>\n<li><strong>Operating Systems<\/strong>: Proficient in Windows 7, 8, 10, and 11.<\/li>\n<li><strong>CRM Software<\/strong>: Skilled in using ITSM Remedy and RepairShopr.<\/li>\n<li><strong>Office Applications<\/strong>: Proficient in Outlook, Word, Excel, PowerPoint, and Google Workspace (Docs, Sheets, Slides).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cybersecurity: Over 7 years of experience in troubleshooting, application security, physical security, and network security. Network Administration: Expertise in managing and securing networks, including installation and maintenance of network devices, and overseeing domain migrations. Technical Support: Resolved over 1000 customer trouble tickets, providing one-on-one support and communication with clients. Server Administration: Proficient in performing server [&hellip;]<\/p>\n","protected":false},"author":20030,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages\/149"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/users\/20030"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/comments?post=149"}],"version-history":[{"count":2,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":355,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages\/149\/revisions\/355"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/media?parent=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}