{"id":155,"date":"2021-01-30T17:03:41","date_gmt":"2021-01-30T17:03:41","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/cyberimpact1\/?page_id=155"},"modified":"2024-06-21T23:13:50","modified_gmt":"2024-06-21T23:13:50","slug":"experience","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/jamesharris\/experience\/","title":{"rendered":"Experience"},"content":{"rendered":"\n<p><strong>Tier 2 Support Technician | 10\/2021 &#8211; 05\/2024<br>Hale-Tech | Newport News, VA<\/strong><br>\u25cfApplied integrated IT and marketing strategies for 20+ small businesses<br>\u25cf Resolved over 1000+ customer trouble tickets<br>\u25cf Provided support for company networks and servers that support 30+ users<br>\u25cf Implemented enterprise wide antivirus and web security measures<br>\u25cf Installation of wireless networks including Cat6 cabling, network drops and phone systems<br>\u25cf Oversaw and completed multiple Domain Migrations between GSuite and O365<br><\/p>\n\n\n\n<p><strong>Field Technician | 02\/2021 &#8211; 10\/2021<br>Aerotek- NuCo2 | Norfolk, VA<\/strong><br>\u25cf Installation of CO2 monitors at 150+ commercial client sites<br>\u25cf Light construction, wiring, and mechanical installations utilizing CAT 5 cabling<br>\u25cf Independently arrived at customer sites to complete duties<br>\u25cf Effectively communicated with customers, articulating the purpose of on-site installations<br>\u25cf Ensured projects were in strict compliance with the latest company and government regulations<br><\/p>\n\n\n\n<p><strong>Server Administrator &#8211; Corporal | 02\/2017 &#8211; 02\/2021<br>U.S. Marine Corps | New Orleans, LA<\/strong><br>\u25cf Led and conveyed the daily briefing to the O-6 level commanders in charge of the Marine Forces Reserve IT Service Center<br>\u25cf Supervised 4+ Marines and managed the intake of user machines for repair<br>\u25cf Helped customers with troubleshooting of hardware\/software<br>\u25cf Installed new network devices to both Secret and Unclassified networks<br>\u25cf Performed server patches, reboots, and migrations on a daily basis to active Secret network server clusters<br>\u25cf Active directory administration to create user profiles<br>\u25cf Managed Public Key Infrastructure (PKI) in the assignment of other users privileged tokens<br>\u25cf Utilized Unified Communications to assign phones\/numbers and troubleshoot issues<br>\u25cf Setup Video Teleconferencing systems and troubleshoot issues with users in person<br>\u25cf Acquired and maintained a secret clearance<br>\u25cf Honorably Discharged upon completion of active duty contract<br><\/p>\n\n\n\n<p><strong>IT Intern | 02\/2016 &#8211; 02-2017<br>York County Public Schools | Yorktown, VA<\/strong><br>\u25cf Replaced and installed new computers for teachers<br>\u25cf Responded to trouble tickets on-site in the school district<br>\u25cf Delivered equipment to 19 schools in the York County School Division<br>\u25cf Organized and kept inventory of 6,000 square foot IT storage warehouse<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tier 2 Support Technician | 10\/2021 &#8211; 05\/2024Hale-Tech | Newport News, VA\u25cfApplied integrated IT and marketing strategies for 20+ small businesses\u25cf Resolved over 1000+ customer trouble tickets\u25cf Provided support for company networks and servers that support 30+ users\u25cf Implemented enterprise wide antivirus and web security measures\u25cf Installation of wireless networks including Cat6 cabling, network drops [&hellip;]<\/p>\n","protected":false},"author":20030,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages\/155"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/users\/20030"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/comments?post=155"}],"version-history":[{"count":5,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages\/155\/revisions"}],"predecessor-version":[{"id":358,"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/pages\/155\/revisions\/358"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/jamesharris\/wp-json\/wp\/v2\/media?parent=155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}