Protocol
Agency: I will be evaluating the Southside Community Services Board. Although the Community Services Board serve a variety of populations such as substance abuse, behavioral health, intellectual/developmental disability, and children and family. My evaluation will be focused on the intellectual/developmental disability (mental health) population. This agency mission is to provide effective services to the populations they serve.
Research Question: Do the services of the Southside Community Services Board meet the needs of the mental health community?
Interview Questions: To Direct Support Staff
- How does a client successfully finish the program?
- How do this agency handle if a client decides to leave the program?
- What areas need to be improved in order to better meet their needs, if any?
- What are the goals for individual clients?
- What type of resources do this agency provide for the clients?
Clients Questions (whom are higher functioning)
- What are your thoughts about this program?
- Is there anything you do not like about this program?
- Does this program meet your needs, such as improving your skills?
- What type of activities do the program offer you?
Observation:
- I will be observing the clients while in their activities.
- Observing the client’s behavior towards the activities.
- The type of activities the clients engage in.
- The interaction types (physically and emotionally) that the direct staff have towards the clients.
- How the program is conducted.