Jacob Crabtree
Government contractor-IT
Norfolk, VA 23518
danieljacob1929@gmail.com
+1 757 350 5654
Diligent and detail-oriented Government contractor in IT with additional expertise in data processing in the medical field . Well-oriented to manage fast-paced work independently and as well as within a team to contribute to successful resolution of customer computer issues. I am proficient in troubleshooting common IT computer issues and several Microsoft applications and I currently hold a secret clearance and a network + certification . I am currently working as a contractor with the navy but am in school pursuing to further my career in the cyber security field and working to have additional income to help fund my education. I am working to expand my knowledge and experience within the cyber security field and I am eager to learn all that I can and obtain more hands-on experience.
Authorized to work in the US for any employer

Work Experience
IT Help Desk Technician
Leidos – Norfolk, VA
September 2022 to Present
Help troubleshoot basic computer issues for navy personnel.
• Service on average 40+ customers daily on computer hardware/software issues.
• Experience in troubleshooting Microsoft and various other software applications, printers, and secondary hardware.
• experience with Active Directory, powershell, and windows server.
IT Technician
Apex Systems – Norfolk, VA
September 2021 to Present
Help troubleshoot basic computer issues for navy customers
• Service on average 40-50 customers daily on computer hardware/software issues. • Experience in troubleshooting Microsoft and other software applications, printers, and secondary hardware.
• experience with Active Directory and Windows server.
• Obtained Basic security clearance
Lab Processor
Sentara Norfolk General Hospital – Norfolk, VA
September 2016 to September 2021
• Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing testing information or addressing specimen requirement concerns.
• Earned management trust by serving a charge processor responsible for leading the processing shift and adjusting the schedule as needed to assist wi to workflow.
• Politely assisted nurses,doctors, and patients with any issues of concerns in regards to the laboratory. • Registered 120-150 patient requisitions in a shift by computer.
• Assisted in running, loading, and troubleshooting the pre modulation machine for running specimen in the lab.
EMT-B
Medical Transport – Virginia Beach, VA
May 2014 to September 2016
• Provided the highest level of care to each customer and patient to and from destination. Create tickets and provide care to 10-20 patients per day in emergency or non emergency situations.
• Certified on operating emergency vehicles in emergency and non emergency situations. • Provide customer service to any patients /customers .
Education
Bachelor of Science in Cybersecurity
Old Dominion University
January 2021 to Present
Associate of Applied Science in Social Science
Tidewater Community College – Norfolk, VA
August 2011 to May 2013

Certifications and Licenses
CompTIA Network+
May 2021 to May 2024
Security Clearance
Present
CompTIA Security+
June 2022 to June 2025

Skills
• Trainer of new hires
• Proficient in medical terminology and epic
• Customer-focused
• Microsoft Outlook, Word, and Excel, and Azure
• CompTIA Network+ certified
• CompTIA security+ certified
• Proficient in Windows and Linux.
• Excellent time management skills
• Effective problem solver
• Quick learner and very driven to succeed
• Experience in processing orders and registrations.
• Work well alone as well as with a team
• Detail-oriented and great communication skills
• IT service desk experience