Work Experience
IT Help Desk Technician
Leidos – Norfolk, VA
September 2022 to Present
Help troubleshoot basic computer issues for navy personnel.
• Service on average 40+ customers daily on computer hardware/software issues.
• Experience in troubleshooting Microsoft and various other software applications, printers, and secondary hardware.
• experience with Active Directory, powershell, and windows server.
IT Technician
Apex Systems – Norfolk, VA
September 2021 to Present
Help troubleshoot basic computer issues for navy customers
• Service on average 40-50 customers daily on computer hardware/software issues. • Experience in troubleshooting Microsoft and other software applications, printers, and secondary hardware.
• experience with Active Directory and Windows server.
• Obtained Basic security clearance
Lab Processor
Sentara Norfolk General Hospital – Norfolk, VA
September 2016 to September 2021
• Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing testing information or addressing specimen requirement concerns.
• Earned management trust by serving a charge processor responsible for leading the processing shift and adjusting the schedule as needed to assist with the workflow.
• Politely assisted nurses,doctors, and patients with any issues of concerns in regard to the laboratory. • Registered 120-150 patient requisitions in a shift by computer.
• Assisted in running, loading, and troubleshooting the pre modulation machine for running specimen in the lab.

I have my job history listed in regard to communication and being personable because it helps to show that i have been in several different work environments and have worked alongside with different styles of people. I have been able to work and assist varieties of people and be able to mediate and become personable with most that I have come across. I have been able to build and strengthen my communication skills to where I am able to communicate effectively across any team or group of people I work with no mater the level of experience or type of background they may come from.