{"id":80,"date":"2026-02-10T21:56:16","date_gmt":"2026-02-10T21:56:16","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/mlisgendraft\/?page_id=80"},"modified":"2026-05-01T02:47:14","modified_gmt":"2026-05-01T02:47:14","slug":"resume","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Joshua Punch<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Chick-Fil-A\u2014 Kitchen\/front of house (Team Leader)<br>April 2020- October 2021<br><\/p>\n\n\n\n<p>\u25cf Assisted 50+ daily customers with checkout, answering<br>questions.<br>\u25cf Supervised the restaurant closing process by totaling<br>deliveries and collecting money from customers.<br>\u25cf Worked efficiently in a high-paced environment,<br>contributing to a 62% increase in order accuracy and a<br>58% reduction in service time.<br>\u25cf Partnered with the kitchen team to improve<br>communication and coordination, leading to an 73%<br>reduction in order errors.<br><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Starbucks\u2014 Barista\/Trainer<br>November 2021- January 2024<\/p>\n\n\n\n<p><br>\u25cf Memorized 100+ combinations for coffee, tea, and energy<br>drinks, and fulfilled unique customer requests<br>accurately.<br>\u25cf Earned 19 positive comments from customers reviewing<br>the shop on Yelp, and Google Reviews<br>\u25cf Promoted loyalty card to guests, increasing base of store<br>by 12%<br>\u25cf Welcomed and served 140+ customers every shift,<br>assisting with coffee, tea, and pastry orders.<br>\u25cf Increased employee performance metrics by 22% by<br>conducting targeted training sessions and providing<br>personalized coaching.<br>\u25cf Collaborated with trainers to improve training materials<br>that led to a 27% increase in the effectiveness of training<br>sessions.<br><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Cavalier Mazda\u2014Sales<br>January 2024- current<\/p>\n\n\n\n<ul>\n<li>Proficiently sold a wide range of new and used<br>vehicles.<\/li>\n\n\n\n<li>Supported customers seeking new and used vehicles<br>in production selection and decision making<br>through a thorough understanding of the product<br>and market.<\/li>\n\n\n\n<li>Built strong relationships with customers, resulting<br>in many returning customers.<\/li>\n\n\n\n<li>Became a strong team player, helped the dealer with<br>multiple other tasks, such as rearranging the lot and<br>delivering cars to other places and to customers<\/li>\n<\/ul>\n\n\n\n<p>EDUCATION:<br>Western Branch High School\u2014 Advanced Diploma<br>2018- 2022<br><\/p>\n\n\n\n<p>Tidewater Community College\u2014 Associates of Applied<br>Science, Cybersecurity<br>2022- 2025<br><\/p>\n\n\n\n<p>Old Dominion University\u2014 Bachelors of Applied<br>Science, Cybersecurity<br>2025- current<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Joshua Punch Chick-Fil-A\u2014 Kitchen\/front of house (Team Leader)April 2020- October 2021 \u25cf Assisted 50+ daily customers with checkout, answeringquestions.\u25cf Supervised the restaurant closing process by totalingdeliveries and collecting money from customers.\u25cf Worked efficiently in a high-paced environment,contributing to a 62% increase in order accuracy and a58% reduction in service time.\u25cf Partnered with the kitchen team [&hellip;]<\/p>\n","protected":false},"author":32120,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/pages\/80"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/users\/32120"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":3,"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":184,"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/pages\/80\/revisions\/184"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/joshuapuncheportfolio\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}