Jason Sandifer

(757) 404-2xxx       jsandifer25@yahoo.com

Career Overview

Dedicated customer service representative able to maintain customer satisfaction and contribute to company success.  Hardworking, energetic, highly motivated customer service/sales professional with 20+ years of experience.  Proven ability to work professionally to complete multiple projects while handling customer service concerns.  Demonstrated the ability to effectively establish relationships with clients and customers of diverse cultures and backgrounds.

Experience

7/2021-3/2023                                 Tidewater Fleet Supply                     Chesapeake

Warehouse Associate/Driver

• Delivery of parts to customers on specified routes
• Shipping and receiving duties for the warehouse.

8/2017-6/2021                                    Pep Boys                                                Virginia Beach/Norfolk

Retail Sales Specialist/Assistant Manager

• Answer telephones, respond to customer inquiries, provide positive customer service, and assist with solving customer problems in a timely and professional manner.
• Assisting customers in retail and commercial sales.
• Process and enter customer orders.
• Respond to customer inquiries via telephones, emails, and provide positive customer service experience.
• Responsible for inventory management, integrity and people management, and training new employees.
• Responsible for opening and closing of store including handling money, drawer counting, and delivering deposits.

8/2016-April 2017                                               Empire Molding Company                  Chesapeake, VA

Inside Sales Representative

• Process and enter customer orders.
• Maintain records including customer orders, customer credits, and customer special orders.

1/2013-8/2016                                                    AAA East Central                                                  Mentor, OH

Insurance Sales Agent

• Interview clients to determine their insurance needs and provide them with insurance coverage options.
• Provide customers with information regarding home, auto, and umbrella insurance products.
• Customize insurance programs to meet the specific requirements of each client by ensuring proper coverage of risks.
• Responsible for training new branch insurance agents.
• Respond to customer inquiries via telephones, emails, and provide positive customer service experience.
• Assist in solving customer problems in a timely and professional manner.
• Maintain client records and confidentiality within state and federal guidelines.
• Promoted agency products to customers in person, via telephone and in writing.
• Prepared necessary paperwork to process insurance sales and renewals.
• Followed up with potential clients regarding online information requests.

5/2001-1/2013                                                    AAA East Central                                                                  Cleveland, OH

Customer Service Representative

• Respond to customer questions and concerns about products and service, and escalate calls appropriately.
• Provided positive customer service in selling products to customers including travelers’ checks, money cards, event tickets, and merchandise.
• Balanced daily cash deposits.
• Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner.
• Trained new branch employees and educated them on existing policies and procedures.
• Managed quality communication, customer support and product representation for each client.
• Maintained an adequate inventory of merchandise for in branch retail store.

Education

2020-present                        Old Dominion University                                    Norfolk, VA

• Currently working on Bachelor of Science in Cybersecurity

1996-2000                            Old Dominion University                                    Norfolk, VA

• Bachelor of Science
• Political Science
• Minor in Psychology

Jason Sandifer

531 Gotham Rd, Virginia Beach, VA 23452

(757) 404-2963    jsandifer25@yahoo.com