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JAMES
SHELLINGTON
Fredericksburg, VA 22405,
202-436-2024
Jamesshellington22@gmail.com
PROFESSIONAL SUMMARY
Obtain an entry level position in the Cyber Security, IT, Or Technology fields to apply my academic training and knowledge
towards the continued success of a company.
CERTIFICATES
CompTIA Security+
Linux +
CLEARANCES
Interim Top secret
SKILLS
Active Directory• Troubleshooting• Powershell•
AWS Services

• Cloud Computing• ACAS•
  RDP(Remote Desktop Protocol)• Splunk•
  KNOWLEDGE
  Operating systems: Microsoft windows, Linux
  Basic Programming Skills: Java, Python, HTML, C#
  Microsoft Office: Access. Excel. PowerPoint, and Word
  Database: Cloud, SQL, ServiceNow
  Basic Network: Cisco, Firewall, Routers, Switches, Ethernet, IP addresses
  EDUCATION
  High School Diploma
  Colonial Forge High School, Stafford, VA
  Bachelor of Science – Cyber Security
  Old Dominion University, Norfolk, VA
  EXPERIENCE
  June 2017
  December 2024
  NMCI IT Help Desk / Network support
  GDIT contractor for the NCIS | Quantico , VA
  Install and configure computer software and hardware on NMCI HP Laptops•
  April 2024 – Current
  Troubleshoot and resolve issues with computer software and hardware in regard to all NMCI laptops•
  •
  Track and maintain a working inventory of computer hardware and software
  Maintain procedures and reports that provide technical support•
  Establish accounts for new users utilizing the (NET) NMCI Enterprise Tool and AD•
  Test, evaluate and install network hardware (run network lines and testing switch ports)•
  Write up training and SOP document(s)•
  Systems Maintenance Technician /system Admin
  Future Technologies Inc | Dahlgren, Virginia
  Support the navy tactical operations and maintenance at ATRC•
  January 2023 – December 2023
  •
  Provided Tier 1-3 on-site and remote technical support, problem resolution, and troubleshooting for ATRC.
  Troubleshoot, install, upgrade and maintain various GOTS applications associated network•
  Install, support, and troubleshoot pc hardware component•
  •
  Diagnose and resolve technical hardware and software issues
  Update group policy •
  •
  Perform system backup management and restore systems.
  •
  Perform software upgrades
  •
  Configure Switches
  •
  Change NGS versions, transfer files from old version to new version.
  •
  Assign IP addresses and update user information
  Document, support, maintain and create inventory for all the servers and computers for each lab.•
  Perform and Create IP Addresses for all servers and labs that are supported.•
  •
  Manage rebuilding hard drives within NGS servers and upload RSA authentication within all the servers.
  Document, support, maintain and create inventory for all the servers and computers for each lab.•
  •
  Maintained and managed the Active Directory environment to include creation of user accounts, objects and security
  groups, and password resets.
  Cloud Support Engineer(Internship)
  amazon web service(AWS) | herndon, VA
  •
  Gained experience with AWS cloud services including EC2, load balancers, S3 storage solutions.
  •
  Practiced troubleshooting techniques
  Learned how to solve customers problems by practicing with labs•
  Compute,storage, database,networking•
  Install wordpress on AWS EC2 •
  •
  Build a VPC and launch web server
  •
  Create a amazon EBS volume
  •
  Attach and mount your volume to an EC2 instance
  •
  Create an Amazon Machine Image (AMI) from a running instance
  May 2022 – August 2022
  •
  Create a load balancer
  Create a launch configuration and an Auto Scaling group•
  Automatically scale new instances within a private subnet•
  •
  Create Amazon CloudWatch alarms and monitor performance o your infrastructure
  Customer Service Representative
  Epic led | Fredericksburg , Virginia
  •
  Documented, researched, and resolved customer service issues.
  August 2017 – September 2018
  •
  Followed up with customers to offer additional support and check resolution satisfaction.
  •
  Updated records with all interactions and customers transactions.
  •
  Organized files and records and handled other support tasks, freeing up managers to take on more pressing
  responsibilities.
  COURSE PROJECTS
  •
  Practiced cyber-attacks on Kali Linux and Windows to understand how to prevent them
  Utilized Nessus database to search for vulnerabilities and potential threats within our laptops•