In today’s technology era, especially with the increasing presence of the Internet of Things (IoT) in society and the workplace, many opportunities have been created in the cyberspace of technology. These opportunities have continuously made work more accessible and, to some extent, very efficient. However, the vast opportunities and platforms created by cyber technologies have also created inevitable workplace deviance that adversely affects workplace productivity. Workplace deviance is defined as “voluntary behavior that violates significant organizational norms and, in doing so, is perceived as threatening to the organization’s well-being or its members (Bennett and Robinson, 2000). In this current era of the Covid-19 pandemic, where most organizations have moved from working in their physical building to having their employees work from home, there has been a variety of complaints from customers about how the business has changed, especially when trying to speak with customer service. Due to employees’ ability to manipulate their technologies like laptops and phones to prevent them from work under the guise of malfunction. Also, some employees or employers have created shortcuts to work, creating product issues for the consumers. There is also the case of identity theft by employees not adhering to privacy policies and stealing customer’s personal information like Social security numbers to adversaries and causing grave consequences to their customers. These are just about a few ways cyber technology opportunities have created workplace deviance.
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