During the summer of 2025, I had the opportunity to work in Old Dominion University’s Information Technology service department under the desktop support group. I have four primary objectives during my internship, which were to:
1. Improve Troubleshooting and Diagnostic Skills
2. Enhance Communication and Customer Service Skills
3. Develop Proficiency in Desktop Support Tools and Technologies
4. Understand IT Service Management Processes
Below are my reflection papers during my time there. These papers are a testament to my growth, learning, Application of my coursework knowledge, and journey to becoming a cybersecurity professional.
CYSE-368-Reflection-Paper-2
Reflection-Paper-3-1
