Skills
Essential Work Habits
Through my professional experience in customer service and technical support roles, I have demonstrated strong essential work habits, including:
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Attention to detail: Assisting members with long-term care claims required careful review of policy details and documentation.
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Methodical problem-solving: Troubleshooting technical product issues involved examining problems from multiple angles to find effective solutions.
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Adaptability: Transitioning between different customer service environments showed flexibility and willingness to learn.
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Strong analytical skills: Handling various product and software support cases required breaking down complex issues.
Soft Skills
Throughout my work and academic experience, I have built and demonstrated key soft skills, including:
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Excellent communication skills: I regularly communicated technical solutions clearly to customers with little to no technical background.
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Presentation skills: I presented findings and recommendations to coworkers and management, especially when assisting with technical setup and troubleshooting.
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Active listening: In my customer service roles, I listened carefully to customer concerns in order to provide the most effective assistance.
Solid Technical Foundation
Through both coursework and personal projects, I have developed a solid technical foundation, including:
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Operating system and networking knowledge: Working with different devices and software setups enhanced my understanding of system management and troubleshooting.
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Programming concepts: Through my Intro to Programming course, I developed basic skills in programming and problem-solving.
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Understanding of network devices: I gained experience with routers and basic network setups while assisting customers and building personal projects.
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Evaluation of systems: Troubleshooting technical issues often required evaluating hardware and software performance.
Detailed Knowledge of Key Technologies
Through my coursework, personal projects, and work experience, I have developed knowledge in key technology areas:
- Linux Operating Systems: Basic experience with Linux through personal exploration and coursework.
- Microsoft Technologies: Extensive daily experience with Windows operating systems and Microsoft software products.
- Wireless Technologies: Experience setting up wireless networks and troubleshooting wireless connectivity issues.
- Web Application Technologies: Coursework included exposure to web-based platforms and cybersecurity practices for web applications.
- Social Engineering Awareness: Cybersecurity coursework strengthened my understanding of human factors in cybersecurity risks.
Physical Security Awareness: Customer service roles emphasized the importance of maintaining security protocols and protecting personal information.
Professional Experience
My current work experience includes varying fields throughout customer service. I have worked within the sales department, ensuring members received the proper products and encouraging upgrades when applicable. I also have experience working with long-term care service claims, where I primarily assisted members and families with understanding their long-term care benefits and helping with the claims process.
One of the most fulfilling customer service positions I held combined customer service with product and technical support. In this environment, I was able to thrive and demonstrate my technological knowledge by assisting customers with troubleshooting their new products and setting up software.
These combined experiences have aided in my personal development and greatly improved my skills in troubleshooting, problem-solving, time management, empathy, and more.
Personal Experience
I have worked on personal projects in my free time, primarily building personal computers and doing development work for popular video games. Over the past two years, I have become more involved in experimenting and discovering what I enjoy most about technology.
My very first personal computer build.
