{"id":155,"date":"2022-10-19T17:30:04","date_gmt":"2022-10-19T17:30:04","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/cyberimpact1\/?page_id=155"},"modified":"2025-04-28T22:42:28","modified_gmt":"2025-04-28T22:42:28","slug":"experience","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/lashantig\/experience\/","title":{"rendered":"Experience"},"content":{"rendered":"<h1 class=\"\" data-start=\"362\" data-end=\"370\">Skills<\/h1>\n<h2 class=\"\" data-start=\"372\" data-end=\"398\">Essential Work Habits<\/h2>\n<p class=\"\" data-start=\"399\" data-end=\"545\">Through my professional experience in customer service and technical support roles, I have demonstrated strong essential work habits, including:<\/p>\n<ul data-start=\"546\" data-end=\"1362\">\n<li class=\"\" data-start=\"546\" data-end=\"680\">\n<p class=\"\" data-start=\"548\" data-end=\"680\"><strong data-start=\"548\" data-end=\"571\">Attention to detail<\/strong>: Assisting members with long-term care claims required careful review of policy details and documentation.<\/p>\n<\/li>\n<li class=\"\" data-start=\"681\" data-end=\"835\">\n<p class=\"\" data-start=\"683\" data-end=\"835\"><strong data-start=\"683\" data-end=\"713\">Methodical problem-solving<\/strong>: Troubleshooting technical product issues involved examining problems from multiple angles to find effective solutions.<\/p>\n<\/li>\n<li class=\"\" data-start=\"836\" data-end=\"964\">\n<p class=\"\" data-start=\"838\" data-end=\"964\"><strong data-start=\"838\" data-end=\"854\">Adaptability<\/strong>: Transitioning between different customer service environments showed flexibility and willingness to learn.<\/p>\n<\/li>\n<li class=\"\" data-start=\"965\" data-end=\"1089\">\n<p class=\"\" data-start=\"967\" data-end=\"1089\"><strong data-start=\"967\" data-end=\"995\">Strong analytical skills<\/strong>: Handling various product and software support cases required breaking down complex issues.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"1364\" data-end=\"1367\" \/>\n<h2 class=\"\" data-start=\"1369\" data-end=\"1385\">Soft Skills<\/h2>\n<p class=\"\" data-start=\"1386\" data-end=\"1489\">Throughout my work and academic experience, I have built and demonstrated key soft skills, including:<\/p>\n<ul data-start=\"1490\" data-end=\"1949\">\n<li class=\"\" data-start=\"1490\" data-end=\"1635\">\n<p class=\"\" data-start=\"1492\" data-end=\"1635\"><strong data-start=\"1492\" data-end=\"1526\">Excellent communication skills<\/strong>: I regularly communicated technical solutions clearly to customers with little to no technical background.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1636\" data-end=\"1802\">\n<p class=\"\" data-start=\"1638\" data-end=\"1802\"><strong data-start=\"1638\" data-end=\"1661\">Presentation skills<\/strong>: I presented findings and recommendations to coworkers and management, especially when assisting with technical setup and troubleshooting.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1803\" data-end=\"1949\">\n<p class=\"\" data-start=\"1805\" data-end=\"1949\"><strong data-start=\"1805\" data-end=\"1825\">Active listening<\/strong>: In my customer service roles, I listened carefully to customer concerns in order to provide the most effective assistance.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"1951\" data-end=\"1954\" \/>\n<h2 class=\"\" data-start=\"1956\" data-end=\"1987\">Solid Technical Foundation<\/h2>\n<p class=\"\" data-start=\"1988\" data-end=\"2094\">Through both coursework and personal projects, I have developed a solid technical foundation, including:<\/p>\n<ul data-start=\"2095\" data-end=\"2676\">\n<li class=\"\" data-start=\"2095\" data-end=\"2264\">\n<p class=\"\" data-start=\"2097\" data-end=\"2264\"><strong data-start=\"2097\" data-end=\"2142\">Operating system and networking knowledge<\/strong>: Working with different devices and software setups enhanced my understanding of system management and troubleshooting.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2265\" data-end=\"2395\">\n<p class=\"\" data-start=\"2267\" data-end=\"2395\"><strong data-start=\"2267\" data-end=\"2291\">Programming concepts<\/strong>: Through my Intro to Programming course, I developed basic skills in programming and problem-solving.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2396\" data-end=\"2553\">\n<p class=\"\" data-start=\"2398\" data-end=\"2553\"><strong data-start=\"2398\" data-end=\"2434\">Understanding of network devices<\/strong>: I gained experience with routers and basic network setups while assisting customers and building personal projects.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2554\" data-end=\"2676\">\n<p class=\"\" data-start=\"2556\" data-end=\"2676\"><strong data-start=\"2556\" data-end=\"2581\">Evaluation of systems<\/strong>: Troubleshooting technical issues often required evaluating hardware and software performance.<\/p>\n\n\n<div data-wp-interactive=\"\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!selectors.core.file.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/Linux.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of Linux.\"><\/object><a id=\"wp-block-file--media-62c73572-0ca0-4950-8a8d-06ff5862f911\" href=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/Linux.pdf\">Linux<\/a><a href=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/Linux.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-62c73572-0ca0-4950-8a8d-06ff5862f911\"><\/a><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Detailed Knowledge of Key Technologies<\/h2>\n\n\n\n<p>Through my coursework, personal projects, and work experience, I have developed knowledge in key technology areas:<\/p>\n\n\n\n<ul>\n<li> <strong data-start=\"2846\" data-end=\"2873\" style=\"font-size: revert;color: initial\">Linux Operating Systems<\/strong><span style=\"font-size: revert;color: initial\">: Basic experience with Linux through personal exploration and coursework.<\/span><\/li>\n\n\n\n<li> <strong data-start=\"2952\" data-end=\"2978\" style=\"font-size: revert;color: initial\">Microsoft Technologies<\/strong><span style=\"font-size: revert;color: initial\">: Extensive daily experience with Windows operating systems and Microsoft software products.<\/span> <\/li>\n\n\n\n<li> <strong data-start=\"3075\" data-end=\"3100\" style=\"font-size: revert;color: initial\">Wireless Technologies<\/strong><span style=\"font-size: revert;color: initial\">: Experience setting up wireless networks and troubleshooting wireless connectivity issues.<\/span> <\/li>\n\n\n\n<li> <strong data-start=\"3196\" data-end=\"3228\" style=\"font-size: revert;color: initial\">Web Application Technologies<\/strong><span style=\"font-size: revert;color: initial\">: Coursework included exposure to web-based platforms and cybersecurity practices for web applications.<\/span> <\/li>\n\n\n\n<li> <strong data-start=\"3336\" data-end=\"3368\" style=\"font-size: revert;color: initial\">Social Engineering Awareness<\/strong><span style=\"font-size: revert;color: initial\">: Cybersecurity coursework strengthened my understanding of human factors in cybersecurity risks.<\/span> <\/li>\n\n\n\n<li><p class=\"\" data-start=\"3470\" data-end=\"3622\"><strong data-start=\"3470\" data-end=\"3501\">Physical Security Awareness<\/strong>: Customer service roles emphasized the importance of maintaining security protocols and protecting personal information.<\/p> <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-e4838f54-02e3-4357-98a0-39c1fc695691\" href=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/GrPg.png\">GrPg<\/a><a href=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/GrPg.png\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-e4838f54-02e3-4357-98a0-39c1fc695691\">Download<\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Professional Experience<\/h2>\n\n\n\n<p>My current work experience includes varying fields throughout customer service. I have worked within the sales department, ensuring members received the proper products and encouraging upgrades when applicable. I also have experience working with long-term care service claims, where I primarily assisted members and families with understanding their long-term care benefits and helping with the claims process.<\/p>\n\n\n\n<p>One of the most fulfilling customer service positions I held combined customer service with product and technical support. In this environment, I was able to thrive and demonstrate my technological knowledge by assisting customers with troubleshooting their new products and setting up software.<\/p>\n\n\n\n<p>These combined experiences have aided in my personal development and greatly improved my skills in troubleshooting, problem-solving, time management, empathy, and more.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Personal Experience<\/h2>\n\n\n\n<p>I have worked on personal projects in my free time, primarily building personal computers and doing development work for popular video games. Over the past two years, I have become more involved in experimenting and discovering what I enjoy most about technology.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1024\" src=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/computer.jpg\" alt=\"\" class=\"wp-image-557\" srcset=\"https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/computer.jpg 1080w, https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/computer-300x284.jpg 300w, https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/computer-1024x971.jpg 1024w, https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/computer-768x728.jpg 768w, https:\/\/sites.wp.odu.edu\/lashantig\/wp-content\/uploads\/sites\/30909\/2025\/04\/computer-316x300.jpg 316w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><figcaption class=\"wp-element-caption\">My very first personal computer build. <\/figcaption><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Skills Essential Work Habits Through my professional experience in customer service and technical support roles, I have demonstrated strong essential work habits, including: Attention to detail: Assisting members with long-term care claims required careful review of policy details and documentation. Methodical problem-solving: Troubleshooting technical product issues involved examining problems from multiple angles to find effective&#8230; <\/p>\n<div class=\"link-more\"><a href=\"https:\/\/sites.wp.odu.edu\/lashantig\/experience\/\">Read More<\/a><\/div>\n","protected":false},"author":25172,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/pages\/155"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/users\/25172"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/comments?post=155"}],"version-history":[{"count":5,"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/pages\/155\/revisions"}],"predecessor-version":[{"id":560,"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/pages\/155\/revisions\/560"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/lashantig\/wp-json\/wp\/v2\/media?parent=155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}