Skills

🔩 Essential Work Habits

✔️ Methodical & Detail-Oriented

  • Network configuration documentation for static IP setups, DHCP reservations, and firewall rules.

  • Accuracy and precision in setting up failover solutions for critical infrastructure.

✔️ Eagerness to Dig Into Technical Questions

  • Troubleshooting logs and resolutions for Cradlepoint and Peplink modem connectivity issues.

  • Lab assignments from “Linux System for Cybersecurity” involving scripting and automation.

✔️ Adaptability & Enthusiasm

  • Successfully transitioned to working independently after only 14 days of training at Connected Solutions Group.

  • Voluntarily handled escalations and contributed to new router deployment procedures.

✔️ Analytical & Diagnostic Skills

  • Hands-on problem solving with ISP-related escalations and advanced networking misconfigurations.

  • Homework from Cryptography class (number generators, modular arithmetic).

✔️ Innovation & Collaboration

  • Collaboration with teammates to improve wireless modem provisioning using internal scripts or templates.

  • Group project for CYSE course: Proposal of cybersecurity policy for critical infrastructure.

✔️ Awareness of Cybersecurity Trends

  • Regular reading of threat feeds and applying fixes or adjustments to customer environments.

  • Updated configurations in response to security vulnerabilities from vendor notices.

✔️ Reliable Execution

  • Consistently met SLAs and resolved tickets within expected timeframe.

  • Took initiative on difficult support tickets and ensured client satisfaction.

 

🗣 Soft Skills

✔️ Presentation & Communication Skills

  • Delivered walkthroughs to non-technical clients on modem/router installations.

  • Presentation in Cyber Law class on ethical implications of cybersecurity policy.

✔️ Clear Articulation of Complex Concepts

  • Email correspondence and documentation written for clients regarding technical resolutions.

  • Paper: “Cybersecurity Policy in Critical Infrastructure” – clearly explained tradeoffs to a general audience.

✔️ Active Listening Skills

  • Captured specific customer issues during tier-2 support calls and tailored solutions accordingly.

  • Fielded questions from clients and responded with solutions that matched their unique environment.

 

💻 Solid Technical Foundation

✔️ OS, Networking, and Virtualization

  • Lab exercises from Oracle VirtualBox on setting up multiple OS environments.

  • Network troubleshooting logs from your role as a Network Support Engineer.

✔️ Programming & Scripting Concepts

  • Homework in Cryptography class that included custom scripts for random number generation (LCG, LFSR).

  • Shell scripting assignments from CYSE 270 – automated tasks on Linux systems.

✔️ Programming Proficiency

  • Proficient in Bash scripting; exposure to Python from coursework.

  • Knowledge of C/C++ and Java from foundational courses.

✔️ Firewalls & Load Balancers

  • Experience configuring LAN/WAN settings and firewall rules for client networks.

  • Applied knowledge from Fortinet NSE 1–3 certification training.

✔️ Routers & Switches

  • Configured OEM modems and routers including Peplink and Cradlepoint from scratch.

  • Experience with VLAN, routing tables, and troubleshooting port-related issues.

✔️ Network Design & Architecture

  • Designed and implemented network failover systems.

  • Created logical network diagrams during system implementation.