{"id":218,"date":"2025-09-21T23:58:42","date_gmt":"2025-09-21T23:58:42","guid":{"rendered":"https:\/\/wp.odu.edu\/cyberimpact-template\/?page_id=218"},"modified":"2025-09-22T01:04:37","modified_gmt":"2025-09-22T01:04:37","slug":"skills-2","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/skills-2\/","title":{"rendered":"Skills"},"content":{"rendered":"\n

Essential Work Habits<\/strong><\/h3>\n\n\n\n
    \n
  1. Ability to work methodically and is very detail-oriented<\/strong>\n
      \n
    • Artifact:<\/strong> Comments on papers, exam results, or feedback from project reviews.<\/li>\n\n\n\n
    • Experience:<\/strong> Utilized Excel for data analysis and project tracking while working at Markel. Ensured accuracy in data entry and interpretation of client information.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Eagerness to dig into technical questions and examine them from all sides<\/strong>\n
        \n
      • Artifact:<\/strong> Problem-solving exercises, troubleshooting logs.<\/li>\n\n\n\n
      • Experience:<\/strong> Actively explored IT issues at Markel, troubleshooting network outages, and identifying root causes for recurring technical issues.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • Enthusiastic and highly adaptable<\/strong>\n
          \n
        • Artifact:<\/strong> Feedback or recognition for adaptability in new tasks.<\/li>\n\n\n\n
        • Experience:<\/strong> Adapted quickly to Markel\u2019s internal systems and continuously learned new software tools for IT management.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Strong analytical and diagnostic skills<\/strong>\n
            \n
          • Artifact:<\/strong> Analysis reports, case studies, or diagnostic tests.<\/li>\n\n\n\n
          • Experience:<\/strong> Diagnosed network issues and supported IT systems at Markel, helping streamline internal processes for quicker issue resolution.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Demonstrated skills in innovation and collaboration<\/strong>\n
              \n
            • Artifact:<\/strong> Collaborative project reports or presentations.<\/li>\n\n\n\n
            • Experience:<\/strong> Worked alongside the cybersecurity team at Markel to innovate solutions that improved system security.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • Keep a current understanding of vulnerabilities from the Internet<\/strong>\n
                \n
              • Artifact:<\/strong> Reports on vulnerabilities, course materials, or blog posts about security trends.<\/li>\n\n\n\n
              • Experience:<\/strong> Regularly reviewed security bulletins and internal policies to stay updated on emerging vulnerabilities and threats.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Maintaining awareness and knowledge of contemporary standards, practices, procedures, and methods<\/strong>\n
                  \n
                • Artifact:<\/strong> Participation in workshops, certifications, or updated IT practices.<\/li>\n\n\n\n
                • Experience:<\/strong> Continuously updated internal procedures at Markel in alignment with industry standards and best practices for IT security.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Ability to get the job done<\/strong>\n
                    \n
                  • Artifact:<\/strong> Successful project completions, positive performance reviews.<\/li>\n\n\n\n
                  • Experience:<\/strong> Ensured deadlines were met for Markel\u2019s IT projects, including system updates and troubleshooting critical issues.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
                    \n\n\n\n

                    Soft Skills<\/strong><\/h3>\n\n\n\n
                      \n
                    1. Excellent presentation and communication skills to effectively communicate with management and customers<\/strong>\n
                        \n
                      • Artifact:<\/strong> Presentation slides, communication reports.<\/li>\n\n\n\n
                      • Experience:<\/strong> Presented IT system updates to both technical teams and management at Markel, ensuring clear understanding across different audiences.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                      • Ability to clearly articulate complex concepts both written and verbally<\/strong>\n
                          \n
                        • Artifact:<\/strong> Emails, reports, or training materials explaining technical concepts.<\/li>\n\n\n\n
                        • Experience:<\/strong> Drafted clear documentation for system updates and training materials for end-users at Markel.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                        • Ability, understanding, and usage of active listening skills especially with customers<\/strong>\n
                            \n
                          • Artifact:<\/strong> Customer service interactions, feedback surveys.<\/li>\n\n\n\n
                          • Experience:<\/strong> Provided tech support to employees at Markel, actively listening to issues and offering tailored solutions to meet their needs.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
                            \n\n\n\n

                            Solid Technical Foundation<\/strong><\/h3>\n\n\n\n
                              \n
                            1. Understanding of architecture, administration, and management of operating systems, networking, and virtualization software<\/strong>\n
                                \n
                              • Artifact:<\/strong> Project reports or network management documents.<\/li>\n\n\n\n
                              • Experience:<\/strong> Managed operating systems (Windows, Linux) at Markel, ensuring security patches and updates were applied regularly.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                              • General programming\/software development concepts and software analytical skills<\/strong>\n
                                  \n
                                • Artifact:<\/strong> Programming assignments or scripts written.<\/li>\n\n\n\n
                                • Experience:<\/strong> Utilized programming skills in Python and shell scripting to automate internal tasks and monitor system performance at Markel.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                • Proficiency in programming in Java, C\/C++, disassemblers, and assembly language<\/strong>\n
                                    \n
                                  • Artifact:<\/strong> Code samples or course projects.<\/li>\n\n\n\n
                                  • Experience:<\/strong> Applied basic Java and Python skills to create tools for system monitoring and data analysis.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                  • Programming knowledge of two or more scripting languages (PHP, Python, Perl, or shell)<\/strong>\n
                                      \n
                                    • Artifact:<\/strong> Scripting projects or scripts used in daily operations.<\/li>\n\n\n\n
                                    • Experience:<\/strong> Wrote shell scripts and Python scripts to manage Markel’s internal network systems and automate administrative tasks.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                    • Understanding of how the different types of firewalls and network load balancers work<\/strong>\n
                                        \n
                                      • Artifact:<\/strong> Network diagrams, firewall configuration examples.<\/li>\n\n\n\n
                                      • Experience:<\/strong> Assisted with configuring firewalls and load balancers at Markel to ensure secure and efficient network traffic flow.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                      • Deep understanding of how network routers and switches work<\/strong>\n
                                          \n
                                        • Artifact:<\/strong> Network configuration files or documentation.<\/li>\n\n\n\n
                                        • Experience:<\/strong> Supported network infrastructure at Markel, troubleshooting router and switch configurations to improve network performance.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                        • Evaluate and design systems and network architectures<\/strong>\n
                                            \n
                                          • Artifact:<\/strong> Network design proposals or architecture diagrams.<\/li>\n\n\n\n
                                          • Experience:<\/strong> Contributed to network design discussions and solutions at Markel, ensuring secure system architecture for company-wide IT services.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
                                            \n\n\n\n

                                            Detailed Knowledge of Key Technologies<\/strong><\/h3>\n\n\n\n
                                              \n
                                            1. Open Source Applications<\/strong>\n
                                                \n
                                              • Artifact:<\/strong> Project work using open-source tools (e.g., Linux, Apache, MySQL).<\/li>\n\n\n\n
                                              • Experience:<\/strong> Familiar with implementing open-source tools like Linux and Apache for server management.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                              • Linux Operating Systems<\/strong>\n
                                                  \n
                                                • Artifact:<\/strong> System configuration files or projects utilizing Linux.<\/li>\n\n\n\n
                                                • Experience:<\/strong> Administered Linux-based servers at Markel for internal tools, ensuring regular updates and security monitoring.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                • Microsoft Technologies<\/strong>\n
                                                    \n
                                                  • Artifact:<\/strong> Windows configuration guides, IT documentation.<\/li>\n\n\n\n
                                                  • Experience:<\/strong> Managed Microsoft-based systems (e.g., Active Directory, Exchange) at Markel.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                  • Wireless Technologies<\/strong>\n
                                                      \n
                                                    • Artifact:<\/strong> Wireless network setup documentation or performance analysis reports.<\/li>\n\n\n\n
                                                    • Experience:<\/strong> Assisted in setting up and maintaining wireless networks for Markel employees.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                    • Database Modeling<\/strong>\n
                                                        \n
                                                      • Artifact:<\/strong> Database schemas, queries, or ERD diagrams.<\/li>\n\n\n\n
                                                      • Experience:<\/strong> Supported database management systems at Markel, ensuring data integrity and security.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                      • Web Application Technologies<\/strong>\n
                                                          \n
                                                        • Artifact:<\/strong> Web development projects, security testing.<\/li>\n\n\n\n
                                                        • Experience:<\/strong> Contributed to maintaining and securing internal web applications used at Markel.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                        • Compiled and Interpreted Development Languages<\/strong>\n
                                                            \n
                                                          • Artifact:<\/strong> Code examples or debugging sessions.<\/li>\n\n\n\n
                                                          • Experience:<\/strong> Worked with both compiled languages (Java) and interpreted languages (Python) for automation and tool development.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                          • Network Implementation (Operational and Security)<\/strong>\n
                                                              \n
                                                            • Artifact:<\/strong> Network configuration documents, security protocols.<\/li>\n\n\n\n
                                                            • Experience:<\/strong> Contributed to implementing network security measures at Markel to protect sensitive company data.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                            • Telephony Technologies (Analog and IP)<\/strong>\n
                                                                \n
                                                              • Artifact:<\/strong> Telephony system configuration or troubleshooting logs.<\/li>\n\n\n\n
                                                              • Experience:<\/strong> Assisted in managing VoIP systems at Markel to ensure reliable communication.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                                                              • Social Engineering<\/strong><\/li>\n<\/ol>\n\n\n\n
                                                                  \n
                                                                • Artifact:<\/strong> Security awareness training materials or phishing attempt reports.<\/li>\n\n\n\n
                                                                • Experience:<\/strong> Supported security training at Markel, raising awareness about social engineering tactics and phishing.<\/li>\n<\/ul>\n\n\n\n
                                                                    \n
                                                                  1. Physical Security<\/strong><\/li>\n<\/ol>\n\n\n\n
                                                                      \n
                                                                    • Artifact:<\/strong> Security audits or physical access protocols.<\/li>\n\n\n\n
                                                                    • Experience:<\/strong> Collaborated on physical security measures at Markel to protect server rooms and restricted areas.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                                                      Essential Work Habits Soft Skills Solid Technical Foundation Detailed Knowledge of Key Technologies<\/p>\n","protected":false},"author":31502,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/pages\/218"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/users\/31502"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/comments?post=218"}],"version-history":[{"count":3,"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/pages\/218\/revisions"}],"predecessor-version":[{"id":297,"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/pages\/218\/revisions\/297"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/manuel-d-randolph\/wp-json\/wp\/v2\/media?parent=218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}