Education

Bachelor of Science | 08/2023 | Old Dominion University

Experienced self-starter skilled in time management and decision-making skills. Reliable and discrete, adaptable and takes initiative. Implements and maintains policies and procedures. Interpersonal, highly organized with strict adherence to guidelines, rules, and regulations. Effectively work with diverse levels of employees, management, and the public. Analytical thinker that is easily adaptable to a changing work environment and demands while solving complex issues.

Excellent ability to communicate with diverse teams of employees, management, and the public. Provides sound judgement and documentation both orally and written for internal and external stakeholders. Effective communicator both orally and in writing, excellent presentation and negotiation skills, empathetic listener, and persuasive speaker individually and groups. Confident, articulate, experienced team member and mentor in directing policy, procedures, rules, and regulations.

Experienced user of Office365, Edge, Google email and Google Sheets. Proficient using MS Word, Excel, PowerPoint, Access, Outlook.

Assists Social Workers with investigations of abuse, neglect, or exploitation complaints; assists with removal of alleged victim; accompanies Social Workers on out-of-town and in-town placements.
Teaches parenting skills to foster and biological parents; observes visits with foster children and family members; counsels foster children and foster parents; enrolls and withdraws children from school.
Conducts in-home interviews; monitors clients in the home to observe living conditions, behavioral changes, and medical needs.
Counsels clients on budgeting of funds, personal care, and homemaking/housekeeping; assists with basic bookkeeping tasks; assists clients in gathering data to apply for services; completes applications for Social Security.
Coordinates services with public and private agencies and secures benefits and services for client as required; explores resources to aid in payment of medication, utilities, and food.
Monitors children returned to the physical/legal custody of biological parents or prior custodians.

Assist in the development of comprehensive treatment plans focused on accurate diagnosis and treatment.
Efficiently document patient service plans, treatment reports, and progress notes.
Keep detailed daily logs in order to maintain floor and patient safety.
Assist in the conduction of comprehensive occupational, behavioral, psychological, and physical assessments.
Process weekly orders for therapeutic equipment and personal protective equipment.
Efficiently complete and review patient sensory and behavior profiles.
Review treatment plans with patients.
Support and interact with patient families.

Provided exceptional care and engagement to high-end clientele.
Trained in both front and back of the house to ensure greater service and customer satisfaction.
Acquired exceptional skills in multi-tasking and technical proficiency in a fast-paced environment.
Prepared financial documents and daily bar inventory for daily work reports and upper management.
Planned and executed large banquet events.
Efficiently trained new hires to policy and procedure.
Successfully built customer and community relationships while giving excellent customer service.

CLERK | Blackwater Scapes | 06/2013- 09/2020