Maria Martinez |
My educational goals consist of going back to university for my master’s in computer science. I also aim for a cybersecurity position with a remote roll so I can continue working my other job. My main goal is to pay off all student debt while I work my entry job in this field along with working my serving job on the weekends.
My extracurricular activities consist of working out/bodybuilding and working full time/overtime while being full time online at Old Dominion University.
Education
- Grafton High School
- Graduated in June 2021
- 4.2 GPA with Highest honors
- Early College Program
- Two honor societies
- Dual enrollment student
- Graduate from ODU with bachelor’s in computer science
Skills
- Cash drawer balancing
- POS systems
- Cash register operation
- Merchandise restocking
- Product recommendations
- Cash management
- Customer assistance
- Customer greetings
- Scanner operations
- Credit and cash transactions
- Keeping day sheet balanced
Experience
Server • Deadrise • Dates From January 2023 – current
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Maximized customer satisfaction by assisting with purchases, locating items, and signing up for rewards programs.
- Resolved issues regarding customer complaints and escalated worsening concerns to Wendy’s managers for remediation.
Experience
server • 2nd Street bistro • June 2019 – January 2023
- balance plates of food and drinks
- take orders at different tables
- work at the cash register
- clean up after customers
- write down orders accurately
- mention food modifications or customer preferences to the staff
- alcohol and wine knowledge
- serve food and beverages to the correct table