Hardware & Systems

Problem: Server and storage service requests faced queue blockages, causing delays in enterprise service delivery.

Action: Utilized ServiceNow to investigate request blockages, coordinate with engineering teams, and validate server solution requests.

Result: Restored fulfillment timelines and improved operational efficiency across infrastructure pipelines.

Problem: Students in the Machines Laboratory needed practical instruction on converting 3D designs into physical parts

Action: Modeled mechanical components in Siemens NX and taught students how to safely operate manual lathes and milling machines.

Result: Successfully guided students through mechanical fabrication principles and maintain lab safety compliance.

Problem: Albemarle County Public Schools needed large-scale hardware repairs and system reimaging across all facilities prior to the school year.

Action: Repaired computers, smart boards, and monitors, set up automated reimaging systems, and dispatched to resolve summer school tech issues.

Result: Restored district hardware assets to operational condition on a large public scale.