{"id":188,"date":"2026-08-08T20:21:59","date_gmt":"2026-08-08T20:21:59","guid":{"rendered":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/?page_id=188"},"modified":"2026-08-22T03:20:05","modified_gmt":"2026-08-22T03:20:05","slug":"skill-2","status":"publish","type":"page","link":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/skill-2\/","title":{"rendered":"Hardware & Systems"},"content":{"rendered":"\n
\n

Skill 2: Hardware & Systems<\/h2>\n\n \n
\n Artifact 2.1<\/span>\n

ServiceNow Infrastructure Workflow Analysis<\/h3>\n
\n

Problem:<\/strong> Server and storage service requests faced queue blockages, causing delays in enterprise service delivery.<\/p>\n

Action:<\/strong> Utilized ServiceNow to investigate request blockages, coordinate with engineering teams, and validate server solution requests.<\/p>\n

Result:<\/strong> Restored fulfillment timelines and improved operational efficiency across infrastructure pipelines.<\/p>\n <\/div>\n <\/div>\n\n \n

\n Artifact 2.2<\/span>\n

Machines Laboratory Teaching Assistant<\/h3>\n
\n

Problem:<\/strong> Students in the Machines Laboratory needed practical instruction on converting 3D designs into physical parts<\/p>\n

Action:<\/strong> Modeled mechanical components in Siemens NX and taught students how to safely operate manual lathes and milling machines.<\/p>\n

Result:<\/strong> Successfully guided students through mechanical fabrication principles and maintain lab safety compliance.<\/p>\n <\/div>\n <\/div>\n\n \n

\n Artifact 2.3<\/span>\n

Enterprise Device Repair & Reimaging<\/h3>\n
\n

Problem:<\/strong> Albemarle County Public Schools needed large-scale hardware repairs and system reimaging across all facilities prior to the school year.<\/p>\n

Action:<\/strong> Repaired computers, smart boards, and monitors, set up automated reimaging systems, and dispatched to resolve summer school tech issues.<\/p>\n

Result:<\/strong> Restored district hardware assets to operational condition on a large public scale.<\/p>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Skill 2: Hardware & Systems Artifact 2.1 ServiceNow Infrastructure Workflow Analysis Problem: Server and storage service requests faced queue blockages, causing delays in enterprise service delivery. Action: Utilized ServiceNow to investigate request blockages, coordinate with engineering teams, and validate server solution requests. Result: Restored fulfillment timelines and improved operational efficiency across infrastructure pipelines. Artifact 2.2… Hardware & Systems<\/span><\/a><\/p>\n","protected":false},"author":32583,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/pages\/188"}],"collection":[{"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/users\/32583"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/comments?post=188"}],"version-history":[{"count":5,"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/pages\/188\/revisions"}],"predecessor-version":[{"id":251,"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/pages\/188\/revisions\/251"}],"wp:attachment":[{"href":"https:\/\/sites.wp.odu.edu\/mason-kofi-eportfolio\/wp-json\/wp\/v2\/media?parent=188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}