Week 3

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Workplace deviance is defined as the deliberate desire to cause harm to an organization, jeopardize its well being, or production of the organization/employees. Four types of workplace deviance are production deviance, property deviance, political deviance, and personal aggression. Cyber technology has created opportunities for workplace deviance, with the rise in technology tools at the hands of employees to complete their work related tasks, the same tools can be used for deviant non-work related tasks. This Deviance can be as small as using company time and internet for non-work related tasks or purposely closing your security framework to invite a break in data. Some more extreme examples are writing a worm that deletes company files and destroys backups or obtaining credit card information. All of these actions can easily be disguised and seem like everyday normal work tasks for employees. only those with the same qualifications and being very nosey would distinguish normal employee activities from harmful deviant activities. I think the question of cyber related workplace deviance is best answered going back to the beginnings of cyber technology in the workplace. During the Dot-com bubble, employees were held to a different standard than other employees in the same organizations. The expectation of being on call 24 hours per day led to employee burnout, short term employment, and disposable employment. This did not go over too well with IT employees and fostered a short-timer culture. Employers have since learned from this and make the work culture less burn-out prone (or at least that is what everyone hopes for). I feel burn-out compared to being disgruntled is a bigger signal that deviance (whether traditional or cyber) will take place in a workplace. A burned out employee is a less productive employee, possibly less engaged with work and more engaged with deviant activities. This also leads to a higher probability the employee will become disgruntled, call burn-out the gateway to disgruntled employee(s).

Reference:

Information Technology Enabled Employee Deviance, 2006, https://faculty.ist.psu.edu/tapia/papers/016-Tapia%201%20.pdf

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