Michelle Corcoran
mcorc003@odu.edu
________________________________________

EDUCATION

Old Dominion University, Norfolk, VA
Bachelor Degree                                                                                            May 2022
Major: Human Services                           Minor: Criminal Justice
GPA: 3.8
Dean’s List: Summer 2020-Present

University of Phoenix, Phoenix, AZ
AA in Healthcare Administration                                                        Obtained 2009
GPA: 3.18

Related Courses: Behavioral Sciences, Criminology, Human Service Methods, Program Development Implementation and Funding, Interpersonal Relations, Technology in Human Services.

RELATED EXPERIENCE

UPS Customer Service, Newport News, VA                                                      December 2006-Present
Customer Service Supervisor
Overseeing and motivating a group of customer service agents.
Evaluating agent performance
Handle escalated calls from customers when requested
Creating customized plans to ensure agents are meeting expectations

ADDITIONAL EXPERIENCE

Crisis Text Line; US; Crisis Counselor Volunteer                                          September 2021-Present
Providing support for texters in crisis
Developing a plan to bring texters from a hot moment to a cool calm

SKILLS

Excellent communication skills
Leadership
Software: Microsoft Office, WordPress