Education
- Old Dominion University:
- 2022 – Present
- Related Courses: Introduction to Communication and Intermediate Spanish 201
- Brigham Young University Idaho
- 2020-2021
- Related Courses: Understanding Interpersonal Theory and Communication, Understanding Family and Relations, and Introduction to Spanish 101 and 102
- 2 years of Spanish in High school and 1 year in Middle school
Work Experience
Five Guys
- 2021 – present
- Shift Lead/Manager
- Handle money transactions and money management
- Ensure quality customer service from my coworkers and I
- Take care of and resolve issues and complaints with customers and coworkers
- Ensure shift is running smoothly and next shift is prepared for
- Administrates tasks to employees and supervises employees
- Ensures quality food control and distribution
- Ensures food safety
- Conducts interviews
- Organizes breaks
- Works every station
- Starting pay: $15
- Current pay: $17
Marco’s Pizza
- 2021-2021
- Manager
- Created food truck orders
- Unloaded food truck
- Trained new employees
- Handled money transactions and money management
- Organized and kept track of receipts for yearly store audit
- Ensured quality customer service from my employees and I
- Took care of and resolved issues and complaints with customers and coworkers
- Ensured day ran smoothly
- Prepped for the day and night in the morning
- Supervised and assigned employees jobs and tasks
- Worked every station
- Delivered food when needed
- Ensured quality food control and distribution
- Ensured food safety
- Starting pay: $8
- End pay: $14.50
MEGA Auto Spa
- 2019-2021
- Floor Lead
- Customer Service Representative
- Handled questions and complaints
- Ensured quality control cleaning
- Worked on “Detail” services and all regular services
- Supervised coworkers
- Checked and approved or fixed cleaned cars before returning the car to the owner
- Taught and provided conductive criticism to coworkers to ensure best possible present and future cleanings from all employees
- Cleaned automobiles
- Took place of managers when none were present
- Wash and organized items such as towels and car products
- Cleaned the bays and building regularly
- Managed tip distribution
- Trained new employees
- Starting Pay: $7.25 + tips
- End Pay: $10 + tips
References
Kevin Allen:
- General Manager of Five Guys in Williamsburg, Virginia
- 757-725-2683
Maverick Lozano:
- General Manager of Marco’s Pizza in Yorktown, Virginia
- 305-340-7655
Gerry Blanchard:
- General Manager of MEGA Auto Spa in Yorktown, Virginia
- 757-869-9421